Question 1

How do I get started with TrackVid?

Accepted Answer

To get started, you'll need to create an account on the TrackVid website, set up your station, and purchase credits. You can then configure video compression and backup settings (optional) and download the TrackVid client app. Follow the detailed Guide for further assistance.

Question 2

What are the system requirements for the TrackVid client app?

Accepted Answer

The TrackVid client app requires: Desktop/Laptop with minimum 8GB RAM and 256GB storage; Internet Connection of at least 60 Mbps speed (preferably via LAN cable); CCTV/WebCam with 1080p resolution and 30fps for clear product and packaging verification; A barcode scanner is recommended for efficient order processing.

Question 3

How does the video recording and uploading process work?

Accepted Answer

Once you scan a barcode, video recording starts automatically. You need to show the product, label, and packaging clearly in the video. After sealing the package, the video is automatically uploaded with a 5-second pre and post-buffer to ensure complete evidence is captured. These videos are stored in the cloud for easy access.

Question 4

Can I manage multiple users with different permissions in TrackVid?

Accepted Answer

Yes! TrackVid provides robust User and Role Management capabilities. You can add sub-users to your account and assign them specific permissions to view, update, or delete data, ensuring that sensitive information is securely managed.

Question 5

What happens if I lose internet connection while using TrackVid?

Accepted Answer

TrackVid has an Offline Mode that allows you to continue working without an internet connection. It saves data locally and automatically syncs with the server once your connection is restored, ensuring no data is lost.

Question 6

How can I track and manage my credit usage in TrackVid?

Accepted Answer

TrackVid features a Usage History Checker, which provides a detailed overview of your credit usage day by day. This helps you track how your credits are being spent, ensuring efficient allocation and preventing overuse.

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