Sick of AJIO Claims? Automate CCTV Replies & Return Reconciliation with TrackVid
Stop wasting hours on AJIO claims. TrackVid now offers 100% automation for AJIO sellers.
Sick of AJIO Claims? Automate CCTV Replies & Return Reconciliation with TrackVid
If you are an AJIO seller, you know the nightmare.
It starts with a notification. Then comes the dreaded email subject line: "CCTV FOOTAGE REQUIRED…"
Suddenly, your day stops. You have to dig through hours of recording, find the specific order timestamp, download the clip, compress it, and email it back manually. If you miss the deadline? Claim rejected. Money lost.
Are you tired of chasing claims and juggling Excel sheets just to track your returns?
That ends today.
At TrackVid, we have evolved beyond just recording. We are proud to announce Full Automation for AJIO Sellers—a suite of features designed to take the "manual firefighting" out of your daily operations.
The New Era of AJIO Claim Management
We realized that recording the video is only half the battle. The real pain lies in the process—the emails, the uploads, and the reconciliation. Here is how TrackVid's new update solves this for you:
1. Auto-Replies to AJIO's CCTV Footage Emails
This is a game-changer for high-volume sellers.
The Old Way: You manually monitor your inbox, find the video, and reply.
The TrackVid Way: Our system detects the claim email from AJIO. If the video exists in your database, TrackVid automatically replies with the correct footage attached.
Result: Zero manual effort. No missed deadlines.
2. Raise Claims in Under 2 Minutes
Filing a claim often feels like filing a lawsuit—slow and tedious. With our new update, if you have recorded both the Forward (Dispatch) and Return videos using TrackVid, the system streamlines the evidence. You can compile and raise a dispute in under 2 minutes, ensuring you have undeniable proof of the product's condition.
3. Auto-Reconciliation of Returns
Are you losing money because you didn't realize a return never reached your warehouse? TrackVid now offers Auto Reconciliation. The system automatically matches your returns against the expected list. It instantly highlights mismatched statuses (e.g., AJIO says "Returned" but you haven't received it), allowing you to act before the claim window closes.
4. SKU Image Display for Packers
The best way to win a claim is to prevent the error in the first place. To help your packing team, TrackVid now displays the SKU Image on the packer's screen during the scanning process.
Benefit: This visual check prevents packers from dispatching the wrong color or style, significantly reducing "Wrong Product Sent" returns.
From Video Tool to Claims Assistant
TrackVid is no longer just a "Video Management System." With these updates, we have become your Claim Assistant, CCTV Bot, and Packing Auditor combined.
We built this specifically for Indian eCommerce sellers who are tired of losing margins to operational inefficiencies.
✓ No missed disputes.
✓ No incorrect claims.
✓ No wrong packing.
Just pure automation that saves you hours of manual work, recovers your lost money, and lowers your return rate.
Ready to Stop the Firefighting?
Don't let another claim get rejected because you were too busy to reply. See exactly how the new automation works in a live environment.
FAQs
Q1. How does the auto-reply feature work?
A: TrackVid monitors your registered email inbox for AJIO claim emails. When detected, it automatically retrieves the corresponding packing video and sends a reply with the footage attached.
Q2. Do I need to integrate anything for auto-reconciliation?
A: Yes, you need to provide access to your AJIO seller panel or export return reports. TrackVid then cross-references these with recorded return videos.
Q3. What if I don't have the return video recorded?
A: The system will notify you that the video is missing, allowing you to manually handle the claim. We recommend recording both dispatch and return videos for complete protection.
Q4. Can TrackVid file claims automatically on AJIO?
A: Currently, TrackVid compiles all evidence and prepares the claim for you in under 2 minutes. You still need to submit it via AJIO's seller portal, but the prep work is fully automated.
Q5. Does the SKU image feature work with all catalog systems?
A: Yes, TrackVid can integrate with most catalog management systems and marketplaces to pull SKU images dynamically during the packing process.