Turn every packed order into a WhatsApp moment.
TrackVid auto-sends packing videos to your customers on WhatsApp the moment their order is packed — personalised, real-time, and fully automated. Reduce returns, build trust, and delight buyers before the shipment even moves.
Three things this directly solves
Built for D2C brands where the post-purchase experience decides whether buyers come back.
Reduces return disputes before they start
When a customer sees their order packed correctly — right product, right size, right colour — "wrong item" claims become significantly harder to raise.
Cuts WISMO queries by 40%
"Where is my order?" disappears when customers already know. A packing video tells them the order is real, packed, and moving — before anxiety becomes a support ticket.
Builds brand trust at the key moment
A personalised WhatsApp video — not a generic SMS — signals care, quality, and transparency. For premium D2C fashion, this is the differentiator that drives LTV.
From scan to WhatsApp delivery
Your warehouse team does nothing extra. The video reaches the buyer before the shipment even moves.
Pack & Record
Your packer scans the order. TrackVid auto-triggers recording via app, IP camera, or CCTV — no manual start needed.
Auto-Link to Order
TrackVid tags the video to the Order ID, AWB, SKU, and customer phone number instantly at source.
WhatsApp Delivered
An approved Utility template with the video link auto-dispatches to the customer's WhatsApp — personal, real-time, no manual step.
If any of these sound like you, this is built for you
D2C brands on Shopify / WooCommerce
You own the customer relationship. Use it.
Brands with high return rates
Reduce disputes at the source, proactively.
Premium fashion & lifestyle
Your post-purchase should match your product.
Ops teams at scale
Automated customer comms without new warehouse steps.
Send your first packing video on WhatsApp tomorrow.
Book a free demo and we'll walk you through a live setup — Order ID to WhatsApp — in under 30 minutes.