Works with the tools you already use.
TrackVid runs on its own and plugs into your marketplaces, your OMS if you have one, and your WhatsApp stack, so videos, orders and customer conversations stay in sync without extra work.
Connect your marketplace orders
Automatic order-to-video linking and one-click claim filing.
AJIO
LiveBuilt for AJIO sellers. Packing-video proof is filed on your own AJIO seller portal access.
- Order-linked packing video for every order
- Claim tickets raised automatically on your seller portal
- Automatic ticket status refresh
- CCTV Footage Required emails answered automatically with the matching video
Amazon
In buildSAFE-T claim programme
- Order-linked packing video for every order
- Order and AWB data import
- Multi-seller-account support
- SAFE-T claim filing and automatic ticket status refresh in build
Myntra
LiveFashion marketplace, PPMP-compliant
- Order-linked packing video for every order
- Claim tickets raised automatically on your seller portal
- Automatic ticket status refresh
- Evidence attached to PPMP and SPF claim filings
- Re-claim on rejected tickets, one ticket at a time
Meesho
LiveReseller marketplace
- Order-linked packing video for every order
- Claim tickets raised automatically on your seller portal
- Automatic ticket status refresh
- Evidence attached for wrong-return and non-delivery claims
- Many supplier accounts under one login
Snapdeal
LiveOfficially authorised partner
- Order-linked packing video for every order
- Claim tickets raised automatically on your seller portal
- Automatic ticket status refresh
- Evidence attached to every SPF dispute filing
Nykaa Fashion
LiveFashion & beauty seller ready
- Order-linked packing video for every order
- Claim tickets raised automatically on your seller portal
- Automatic ticket status refresh
- Evidence attached for return and non-delivery claims
Flipkart
LiveSPF claim automation
- Order-linked packing video for every order
- Claim tickets raised automatically on your seller portal
- Automatic ticket status refresh
- SPF claims filed inside the Flipkart claim window
Tata CLiQ
LiveFashion & lifestyle seller ready
- Order-linked packing video for every order
- Claim tickets raised automatically on your seller portal
- Automatic ticket status refresh on request
- Evidence attached to every return claim filing
Which marketplaces does TrackVid cover, and with what?
One table, used on every TrackVid page that talks about marketplace coverage. Order-linked video proof is available everywhere TrackVid records. Automated claim filing on your own seller portal access runs on the nine platforms marked Live below. The CCTV footage email reply is an AJIO process, so it applies to AJIO only.
| Platform | Claim programme | Order-linked video proof | Automated claim filing | Automatic ticket status refresh | CCTV footage email auto-reply |
|---|---|---|---|---|---|
| Flipkart | SPF | Live | Live | Live | Not a Flipkart process |
| Myntra | PPMP and SPF | Live | Live | Live | Not a Myntra process |
| AJIO | Return claims and CCTV footage requests | Live | Live | Live | Live |
| Meesho | Wrong-return and non-delivery claims | Live | Live | Live | Not a Meesho process |
| Snapdeal | SPF disputes (officially authorised VMS partner) | Live | Live | Live | Not a Snapdeal process |
| Nykaa Fashion | Return and non-delivery claims | Live | Live | Live | Not a Nykaa process |
| Tata CLiQ | Return claims | Live | Live | On request | Not a Tata CLiQ process |
| Delhivery | Logistics claims | Live | Live | Live | Not a Delhivery process |
| Xpressbees | Logistics claims | Live | Live | On request | Not an Xpressbees process |
| Amazon | SAFE-T | Live | In build | In build | Not an Amazon process |
| JioMart | Return claims | Planned | Planned | Planned | Not a JioMart process |
Ticket status is refreshed automatically by re-reading your seller portal, not by a marketplace feed, so a status change appears on the next refresh rather than the same second. NDR and delivery dispute claims are an AJIO process today and are described on the marketplace claim ticket management page, along with bulk Excel uploads and running many seller accounts from one login. TrackVid files claims on your own seller portal access using robotic process automation, so no marketplace claims API is required.
Do I need an OMS to use TrackVid?
TrackVid works without an OMS. Most sellers do not need one to record, store or file claims: orders are identified at the packing station from the barcode or the typed Order ID, and every video is linked to the Order ID and AWB at capture. Nothing has to be integrated before the first recording.
Sellers who run an OMS can sync orders from it, with BaseLinker live today, but no part of recording, storage or claim filing depends on one. See every TrackVid feature or book a free 15-minute demo.
Sync with your OMS
Pull orders from your OMS into TrackVid, no manual data entry, no CSV uploads.
BaseLinker
Unified order management
- Orders from every channel flow into TrackVid
- Video-proof links written back to the BaseLinker order
- Order and return fields updated, claim status in one dashboard
Send proof over WhatsApp
Share packing video links with buyers automatically through Mark360 or 11za, the two WhatsApp providers TrackVid sends on.
Mark360
AI WhatsApp automation
- Smart proof delivery based on order events
- Dispute de-escalation flows with video
- Reactivation campaigns for repeat buyers
11za
WhatsApp Business API
- Broadcast campaigns with video-link templates
- Chatbot workflows for order queries
- Bulk proof-sharing for dispute batches
Three steps to a connected stack
No dev team needed. Most sellers go live in under 15 minutes.
Connect
Pick your marketplace, OMS, or WhatsApp tool from the list and authenticate in one click.
Sync
Orders flow in automatically. Every packing video is indexed and linked to its order ID.
Automate
Claims file themselves, buyers get proof on WhatsApp, disputes win themselves.
Coming soon to TrackVid
These integrations are on the roadmap. Upvote the one you need.
What sellers ask before they connect
Five questions that come up in almost every onboarding call.
1 Do I need an OMS to use TrackVid?
2 Which marketplaces does TrackVid integrate with?
3 Does TrackVid use the marketplace's claims API?
4 Can I send packing videos to customers on WhatsApp?
5 How long does an integration take to connect?
More detail on the claim side is on the claim automation page, the marketplace claim ticket management page and the SPF claim automation page. Recording and storage are covered on the video management system page and how we secure videos. See open pricing, every TrackVid feature, who builds TrackVid, or book a free 15-minute demo.
Last updated: 17 October 2026
Request an integration, get it prioritised.
We ship new integrations every month based on seller demand. Tell us what you need and we'll add it to the roadmap.