Privacy Policy

Last updated: 9 September 2026

At TrackVid (WhiteStone Infotech LLP), we are committed to protecting the privacy and confidentiality of our users' personal information.

1

Information We Collect

  • Personal Information: When you sign up for TrackVid, we may collect personal information such as your name, email address, contact number, and billing information.
  • Video Proof Data: Our software records video proof of dispatches and returns, which may contain details related to your products and shipments.
2

How We Use Your Information

  • To Deliver Services: We use your personal information to create and manage your TrackVid account, process payments, and provide the service efficiently.
  • Video Proof Data: The video recordings are used strictly for securing your business against fraudulent returns or false claims and to offer proof of dispatch.
3

Data Security

  • We implement best-in-class security measures, such as encryption and secure servers, to protect your personal information and video proof data from unauthorized access.
  • Our software ensures that your data is transmitted and stored securely to avoid any unauthorized access.
4

Sharing Your Information

  • We do not sell, trade, or rent your personal information or video proof data to third parties.
  • Your video proof data remains securely stored and is not visible or accessible to any other users of TrackVid.
  • In cases where we work with third-party services, such as payment processors, your data is handled under strict confidentiality and privacy measures.
5

Retention of Data

We retain your personal information and video proof data for as long as necessary to fulfill the purposes stated in this Privacy Policy, unless otherwise requested by you.

6

Account Deletion

  • In case of misuse or unauthorized use of the account, TrackVid reserves the right to delete the account without prior notice.
  • If you wish to delete your account, you can contact us, and we will carry out the deletion process on your behalf, ensuring the complete removal of all associated data.
7

Cookies and Tracking Technologies

TrackVid uses cookies and similar technologies to understand how this website is used and to measure our advertising. The specific services we run, and what each one receives, are listed below.

Service Purpose Runs
Google Analytics 4 Which pages you visit, which page you arrived on, and which page you were on when you submitted a form, so we can tell which content is useful. Only after you accept. Outside the EEA, UK and Switzerland, analytics is on by default until you decline.
Meta Pixel Measuring whether our advertising on Facebook and Instagram leads to demo bookings, and building audiences for those ads. Only after you accept. It never loads if you decline or ignore the banner.
Essential storage Remembering your cookie choice, and which page referred you, so we do not ask twice or repeat a prompt you have already dismissed. Always. This stays in your browser and is not sent to anyone.
  • Advanced matching. When you submit a form on this site and you have accepted cookies, we may send Meta a cryptographically hashed (SHA-256) version of the email address and phone number you entered, so Meta can tell that the ad it showed you led to a booking. The hash is one-way, we never send the plain values to Meta for this purpose, and this does not happen if you decline.
  • Withdrawing consent. You can change your mind at any time by clearing this site's data in your browser, which makes the banner appear again on your next visit. You can also block cookies in your browser settings, although this may affect some features.
  • Do Not Track. We do not use these technologies to make automated decisions about you, and we do not sell your personal data.
8

Third-Party Services

TrackVid integrates with third-party platforms to improve its features and to measure our marketing. Data shared with these services is governed by their own privacy policies:

Analytics and advertising services listed above only receive data once you have accepted cookies, as described in section 7. We do not sell your personal data, and we do not share it with these services for any purpose other than the ones stated.

9

Updates to Privacy Policy

TrackVid may occasionally update this Privacy Policy to reflect changes in our practices. We encourage you to review the policy periodically. Continued use of TrackVid following the posting of any changes indicates your acceptance of the updated terms.

10

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, feel free to reach out to us:

TrackVid (WhiteStone Infotech LLP)
C1-902, Pragati Empire IT Park, Digital Valley, Surat, Gujarat
Email: support@trackvid.in
Mobile: +91 98792 09533

Data Security & Privacy

At TrackVid, we prioritize the protection of your data. We employ advanced security protocols and measures to safeguard your information and ensure your peace of mind.