Privacy Policy

1. Information We Collect

• Personal Information: When you sign up for TrackVid, we may collect personal information such as your name, email address, contact number, and billing information.
• Video Proof Data: Our software records video proof of dispatches and returns, which may contain details related to your products and shipments.

2. How We Use Your Information

• To Deliver Services: We use your personal information to create and manage your TrackVid account, process payments, and provide the service efficiently.
• Video Proof Data: The video recordings are used strictly for securing your business against fraudulent returns or false claims and to offer proof of dispatch.

3. Data Security

• We implement best-in-class security measures, such as encryption and secure servers, to protect your personal information and video proof data from unauthorized access.
• Our software ensures that your data is transmitted and stored securely to avoid any unauthorized access.

4. Sharing Your Information

• We do not sell, trade, or rent your personal information or video proof data to third parties.
• Your video proof data remains securely stored and is not visible or accessible to any other users of TrackVid.
• In cases where we work with third-party services, such as payment processors, your data is handled under strict confidentiality and privacy measures.

5. Retention of Data

We retain your personal information and video proof data for as long as necessary to fulfill the purposes stated in this Privacy Policy, unless otherwise requested by you.

6. Account Deletion

• In case of misuse or unauthorized use of the account, TrackVid reserves the right to delete the account without prior notice.
• If you wish to delete your account, you can contact us, and we will carry out the deletion process on your behalf, ensuring the complete removal of all associated data.

7. Cookies and Tracking Technologies

• TrackVid uses cookies and tracking technologies to improve your experience, help us understand user behavior, and enhance the functionality of the software.
• You can choose to disable cookies in your browser settings, although this may affect some features of the software.

8. Third-Party Services

• TrackVid may integrate with third-party platforms to improve its features and functionalities. Data shared with these services will be governed by their respective privacy policies, and we ensure these collaborations adhere to our commitment to privacy and security.

9. Updates to Privacy Policy

TrackVid may occasionally update this Privacy Policy to reflect changes in our practices. We encourage you to review the policy periodically. Continued use of TrackVid following the posting of any changes indicates your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, feel free to reach out to us: