Stop losing money to fake returns.
TrackVid records every packing session, links the video to the Order ID, and files marketplace claims for you. So real returns get processed and fake ones get rejected with proof.
Free 15-min demo Setup in 15 min No credit card
Trusted by Leading Brands
1,100+ e-commerce sellers across fashion, electronics, and D2C brands trust TrackVid
Every E-commerce Seller Faces the Same Nightmare
Sellers lose crores every year, not because of bad products, but because they have no proof.
Fake or Damaged Returns
Customer returns a fake or damaged item, claims it was yours. Without video proof, you have no way to prove otherwise.
No Searchable CCTV
AJIO & marketplaces ask for CCTV footage, you have nothing searchable or linked to the order.
Claims Rejected, Money Lost
Claim gets rejected. During sale season, losses scale to lakhs of rupees every month.
A Growing Industry Crisis
India's reverse logistics costs are projected to hit an alarming number by 2027. Fake returns are a major contributor.
TrackVid is an AI-powered system
built specifically to stop this.
Record every dispatch. Link every video to an order. Win every claim.
See How TrackVid Solves ThisHow Much Are You Losing to Fraud?
Enter your numbers to see the real cost of return fraud on your business
Your Business Numbers
* Based on industry average of 5% fraud rate in e-commerce
Your monthly recovery potential
₹0
at TrackVid's average 85% claim win rate
Likely loss split by marketplace
Based on typical Indian D2C/marketplace mix. Yours will vary.
- AJIO & Myntra (fashion)₹0
- Flipkart & Amazon₹0
- Meesho, Snapdeal, Nykaa₹0
- Shopify / D2C / WhatsApp₹0
What's in your email
- Your exact monthly recovery target
- Per-marketplace evidence formats & deadlines
- 6-step process to push approval to 99%
- Common rejection reasons to avoid
Want us to walk you through it on your warehouse?
Book a 15-min walkthroughTraditional CCTV vs TrackVid
See why 1,100+ sellers switched from passive CCTV to intelligent video management
| Feature | Traditional CCTV | TrackVid |
|---|---|---|
| Video Linked to Order ID | Manual search through hours of footage | Auto-linked to Order ID and AWB |
| Marketplace Compliance | Not accepted by most marketplaces | Formats accepted by AJIO, Snapdeal, Flipkart, Amazon, Myntra, Nykaa & more |
| Setup Time | Days of installation + wiring | Plug & play, live in under 15 minutes |
| Claim Filing | Manual, find footage, clip, upload | Automated. AI finds video & files claim for you |
| Cloud Storage | Local storage only, risk of data loss | AWS S3 cloud with 30 to 90 day retention |
| Multi-Warehouse | Separate systems per location | Single dashboard for all locations |
| Hardware Cost | High hardware + maintenance costs | No new hardware, works with existing cameras |
| Search & Retrieval | Scroll through hours of footage | Instant search by Order ID in seconds |
Comparing packing video tools rather than CCTV? See how TrackVid compares with other packing video tools.
Built for Sellers
See why 1,100+ sellers trust TrackVid to protect their revenue
Claim Win Rate
Loss Reduction
Sellers
Authorized
Extra Hardware
Plug-and-Play
How TrackVid Works
in just five steps
1. Order Scanned
AI detects the order and automatically triggers the camera to start recording. Scan the barcode or type the Order ID, and recording starts. TrackVid handles the rest.
2. Packing Recorded
Product, label, MRP, SKU, seal, all captured in HD video automatically. Every detail is recorded for tamper-proof evidence.
3. Video Auto-Tagged
Every video is linked to the Order ID and AWB number at capture, making it instantly searchable across Flipkart, Myntra, AJIO, Meesho and more.
4. Stored in Cloud
Encrypted, tamper-proof cloud storage, accessible from anywhere, anytime. Your video evidence is safe and always ready for claims.
5. Claim Filed Automatically
AI auto-responds to marketplace claim requests with video proof attached. Win fake return disputes on Flipkart, Myntra, AJIO and more, automatically. For AJIO, not-delivered and delivery-dispute returns are raised the same way.
1. Order Scanned
AI detects the order and automatically triggers the camera to start recording. Scan the barcode or type the Order ID, and recording starts. TrackVid handles the rest.
2. Packing Recorded
Product, label, MRP, SKU, seal, all captured in HD video automatically. Every detail is recorded for tamper-proof evidence.
3. Video Auto-Tagged
Every video is linked to the Order ID and AWB number at capture, making it instantly searchable.
4. Stored in Cloud
Encrypted, tamper-proof cloud storage, accessible from anywhere, anytime. Your video evidence is safe and always ready.
5. Claim Filed Automatically
AI auto-responds to marketplace claim requests with video proof attached. Win disputes on Flipkart, Myntra, AJIO and more. For AJIO, not-delivered and delivery-dispute returns are raised the same way.
1. Order Scanned
AI detects the order and automatically triggers the camera to start recording. Scan the barcode or type the Order ID, and recording starts. TrackVid handles the rest.
2. Packing Recorded
Product, label, MRP, SKU, seal, all captured in HD video automatically. Every detail is recorded for tamper-proof evidence.
3. Video Auto-Tagged
Every video is linked to the Order ID and AWB number at capture, making it instantly searchable.
4. Stored in Cloud
Encrypted, tamper-proof cloud storage, accessible from anywhere, anytime. Your video evidence is safe and always ready.
5. Claim Filed Automatically
AI auto-responds to marketplace claim requests with video proof attached. Win disputes on Flipkart, Myntra, AJIO and more. For AJIO, not-delivered and delivery-dispute returns are raised the same way.
What Our Sellers Say
Real stories from 1,100+ e-commerce sellers who trust TrackVid
"TrackVid works effortlessly across all top marketplaces like AJIO, Snapdeal, Nykaa, Amazon, and Meesho, making multi-platform selling easier with one video format accepted everywhere."
"For any e-commerce brand facing return fraud, TrackVid is the ultimate solution."
"A perfect fit for AJIO. TrackVid's 100% automated VMS streamlines everything from dispatch to claims."
"Returnless refunds and WFR claims on MEESHO are no longer a threat. TrackVid keeps our catalogues safe and claims approved."
"For any e-commerce brand facing return fraud, TrackVid is the ultimate solution."
"VMS by TrackVid ensures our dispatches are tracked, verified, and trusted, simple to use, yet powerful in impact."
"Selling on AJIO is seamless with TrackVid's automated dispatch and claims workflow."
"Thanks to TrackVid, our dispute resolution process is faster and crystal clear, the video proof gives us peace of mind on every delivery."
Real Results from Real Sellers
See how e-commerce sellers are recovering lakhs every month with TrackVid
Kessi
Fashion BrandLosing ~₹8.5L/month to fake return claims across AJIO & Flipkart. Manual CCTV footage was rejected by marketplaces.
Deployed TrackVid VMS across 2 warehouses with automated order-linked video capture.
Navlik / Naixa
Multi-Platform SellerManaging video proof across 5+ marketplaces was chaotic. Different formats, scattered footage, missed claim deadlines.
TrackVid's single dashboard for all platforms with one video format accepted everywhere.
Fidhara
D2C BrandReturnless refunds and WFR claims on Meesho were draining revenue. Catalogues at risk of suspension.
TrackVid automated dispatch tracking + claim filing with tamper-proof video evidence.
Frequently Asked Questions
Everything you need to know about TrackVid
1 What is TrackVid?
2 How is TrackVid different from regular CCTV?
3 Does TrackVid work with AJIO?
4 Which marketplaces does TrackVid support?
5 Do I need new cameras or hardware?
6 What is the claim win rate with TrackVid?
7 How does the AI automation work?
8 Is my video data secure?
9 Is there a mobile app?
10 How do I get started?
