Question 1

What is TrackVid?

Accepted Answer

TrackVid is an AI-powered Video Management System (VMS) and Claim Management System (CMS) for Indian e-commerce sellers. It automatically records packing videos, links them to Order IDs, and files dispute claims on your behalf when fake returns or order discrepancies occur.

Question 2

How is TrackVid different from regular CCTV?

Accepted Answer

Regular CCTV records continuously and is not linked to any order data. To find evidence for a specific dispute, you'd have to scroll through hours of footage. TrackVid uses AI to auto-trigger recording when an order is scanned, and then links the video to the Order ID, AWB, and SKU — making it instantly searchable.

Question 3

Does TrackVid work with AJIO?

Accepted Answer

Yes. TrackVid has dedicated AJIO-specific features, including an automated CCTV footage reply system. When AJIO requests 'CCTV footage' for a claim, TrackVid's AI automatically finds the relevant packing video and responds — with no manual action required from your team.

Question 4

Which marketplaces does TrackVid support?

Accepted Answer

TrackVid works with Amazon, Flipkart, AJIO, Myntra, Meesho, Snapdeal, Nykaa, and other Indian e-commerce marketplaces. It also supports D2C (direct-to-consumer) brands with custom website orders.

Question 5

Do I need new cameras or hardware?

Accepted Answer

No. TrackVid integrates with most existing CCTV cameras, IP cameras, and webcams. No new hardware purchase is required. Setup is plug-and-play and your team can go live in under 24 hours.

Question 6

What is the claim win rate with TrackVid?

Accepted Answer

TrackVid users report a 90%+ claim win rate because the video evidence is tamper-proof, time-stamped, and linked directly to the disputed order — satisfying marketplace dispute resolution requirements.

Question 7

How does the AI automation work?

Accepted Answer

TrackVid's AI handles three key automations: (1) Auto-triggering the camera when an order is scanned, (2) Auto-tagging the video with order metadata, and (3) Auto-responding to marketplace claim requests with the correct video evidence. This eliminates manual work for your warehouse and operations teams.

Question 8

Is my video data secure?

Accepted Answer

Yes. All videos are stored in encrypted, secure cloud servers. Your data is private and cannot be accessed by other sellers or third parties. TrackVid is fully compliant with data privacy standards.

Question 9

Is there a mobile app?

Accepted Answer

Yes. The TrackVid Android app is available on the Google Play Store. Your team can search orders, retrieve videos, and track claim status from their phones.

Question 10

How do I get started?

Accepted Answer

Book a free demo at trackvid.in/book-demo. Our team will walk you through the setup, connect your cameras, and have you fully live within 24 hours.

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