Stop Losing Money to Fake Returns.
AI-Powered Video & Claim Management for Indian E-commerce Sellers.
TrackVid automatically records your packing process, links every video to an Order ID, SKU & AWB number, and files dispute claims on your behalf — so you win every fake return, every time.
Trusted by 1000+ Indian e-commerce sellers across Amazon, Flipkart, AJIO, Myntra, Meesho, Snapdeal, Tata Cliq, and Nykaa. Officially authorized by Snapdeal. Trusted by fashion brands from Surat, Jaipur, and Delhi — including Rare Rabbit, Snitch, HRX, Off Limits, Campus, Red Tape, Kessi, OSLC House, and more.
Every Indian E-commerce Seller Faces the Same Nightmare
Sellers lose crores every year — not because of bad products, but because they have no proof.
Fake or Damaged Returns
Customer returns a fake or damaged item — claims it was yours. Without video proof, you have no way to prove otherwise.
No Searchable CCTV
AJIO & marketplaces ask for CCTV footage — you have nothing searchable or linked to the order.
Claims Rejected, Money Lost
Claim gets rejected. During sale season, losses scale to lakhs of rupees every month.
A Growing Industry Crisis
India's reverse logistics costs are projected to hit an alarming number by 2027. Fake returns are a major contributor.
TrackVid is the only AI-powered system
built to stop this.
Record every dispatch. Link every video to an order. Win every claim.
See How TrackVid Solves ThisHow Much Are You Losing to Fraud?
Enter your numbers to see the real cost of return fraud on your business
Your Business Numbers
* Based on industry average of 5% fraud rate in Indian e-commerce
Traditional CCTV vs TrackVid
See why 1000+ sellers switched from passive CCTV to intelligent video management
| Feature | Traditional CCTV | TrackVid |
|---|---|---|
| Video Linked to Order ID | Manual search through hours of footage | Auto-linked to Order ID, SKU & AWB |
| Marketplace Compliance | Not accepted by most marketplaces | 100% compliant with AJIO, Snapdeal, Flipkart, Amazon, Myntra, Nykaa & more |
| Setup Time | Days of installation + wiring | Plug & play, live in under 30 minutes |
| Claim Filing | Manual — find footage, clip, upload | Automated — AI finds video & files claim for you |
| Cloud Storage | Local storage only — risk of data loss | Encrypted cloud with 30-90 day retention |
| Multi-Warehouse | Separate systems per location | Single dashboard for all locations |
| Hardware Cost | High hardware + maintenance costs | No new hardware — works with existing cameras |
| Search & Retrieval | Scroll through hours of footage | Instant search by Order ID in seconds |
Built for Indian Sellers
See why 1000+ sellers trust TrackVid to protect their revenue
Claim Win Rate
Loss Reduction
Sellers
Authorized
Extra Hardware
Plug-and-Play
How TrackVid Works
in just five steps
1. Order Scanned
AI detects the order and automatically triggers the camera to start recording. Just scan the barcode — TrackVid handles the rest.
2. Packing Recorded
Product, label, MRP, SKU, seal — all captured in HD video automatically. Every detail is recorded for tamper-proof evidence.
3. Video Auto-Tagged
AI links video to Order ID, SKU & AWB number — making it instantly searchable across all marketplaces like Amazon, Flipkart, AJIO & Myntra.
4. Stored in Cloud
Encrypted, tamper-proof cloud storage — accessible from anywhere, anytime. Your video evidence is safe and always ready for claims.
5. Claim Filed Automatically
AI auto-responds to marketplace claim requests with video proof attached. Win fake return disputes on Amazon, Flipkart, AJIO & more — automatically.
1. Order Scanned
AI detects the order and automatically triggers the camera to start recording. Just scan the barcode — TrackVid handles the rest.
2. Packing Recorded
Product, label, MRP, SKU, seal — all captured in HD video automatically. Every detail is recorded for tamper-proof evidence.
3. Video Auto-Tagged
AI links video to Order ID, SKU & AWB number — making it instantly searchable across all marketplaces.
4. Stored in Cloud
Encrypted, tamper-proof cloud storage — accessible from anywhere, anytime. Your video evidence is safe and always ready.
5. Claim Filed Automatically
AI auto-responds to marketplace claim requests with video proof attached. Win disputes on Amazon, Flipkart, AJIO & more.
1. Order Scanned
AI detects the order and automatically triggers the camera to start recording. Just scan the barcode — TrackVid handles the rest.
2. Packing Recorded
Product, label, MRP, SKU, seal — all captured in HD video automatically. Every detail is recorded for tamper-proof evidence.
3. Video Auto-Tagged
AI links video to Order ID, SKU & AWB number — making it instantly searchable across all marketplaces.
4. Stored in Cloud
Encrypted, tamper-proof cloud storage — accessible from anywhere, anytime. Your video evidence is safe and always ready.
5. Claim Filed Automatically
AI auto-responds to marketplace claim requests with video proof attached. Win disputes on Amazon, Flipkart, AJIO & more.
Everything You Need to Win Every Claim
AI-powered video management, automated claims & fraud prevention — purpose-built for Indian e-commerce sellers.
AI-Powered Video Management System (VMS)
TrackVid's VMS is not basic CCTV — it's an intelligent, AI-driven recording system purpose-built for e-commerce warehouses.
Auto-triggered recording
Camera activates the moment an order is scanned
AI-based order detection
Auto-identifies Order ID, SKU & AWB from scan
HD video capture
Product, MRP tag, SKU label, seal & shipping label
Tamper-proof timestamps
Time, date & order metadata on every video
Works with existing hardware
Compatible with most CCTV, IP cameras, and webcams
Automated Claim Management System (CMS)
Stop filing disputes manually. TrackVid's AI-powered CMS handles it for you.
- Automated claim filing — AI detects disputes and initiates claims
- Smart evidence packaging — auto-fetches the correct video
- AJIO CCTV auto-reply — finds the clip and replies automatically
- Multi-marketplace — Amazon, Flipkart, AJIO, Myntra & more
- Dispute dashboard — track every claim in one place
AJIO-Specific Features
The only VMS in India with dedicated AJIO seller support — because AJIO has the most aggressive return and claim process.
- CCTV auto-response — responds to AJIO's email automatically
- Order ID & AWB linking — every order recorded & indexed
- Return inspection — captures unboxing for counter-evidence
- One-click claim filing — raise claims directly from TrackVid
- Return reconciliation — auto-claims for lost parcels
- 90%+ claim win rate — tamper-proof proof AJIO accepts
- High-volume support — 500 to 10,000+ daily orders
Return Inspection Recording
When a return arrives, TrackVid records the unboxing — counter-evidence that the returned item is not yours.
- Triggered on AWB scan at return receipt
- Records unboxing, product condition & details
- Counter-evidence for RTO & return fraud
AI Analytics & Intelligence
Data-driven insights to improve operations and stop revenue leakage.
- Packing accuracy analytics & packer errors
- Return pattern & repeat fraud detection
- Claim resolution & SLA monitoring
- Revenue leakage reports
Secure Cloud Storage
Encrypted, searchable, and accessible from anywhere.
- Searchable by Order ID, AWB, SKU or date
- Long-term retention for late claims
- Instant download for dispute submission
- Private & encrypted — no unauthorized access
Mobile App
Full access on the go with the TrackVid Android app.
- Record forward & return videos from mobile
- File claims & track resolution on the go
- 20% referral reward for every new signup
Available on Google Play Store
Our Pricing Plans
Pricing plans for businesses at every stage of growth
Pay-As-You-Go Credit Calculator
Pricing Calculator (as per selected plan - )
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What Our Sellers Say
Real stories from 1000+ Indian e-commerce sellers who trust TrackVid
"TrackVid works effortlessly across all top marketplaces like AJIO, Snapdeal, Nykaa, Amazon, and Meesho — making multi-platform selling easier with one video format accepted everywhere."
"For any e-commerce brand facing return fraud, TrackVid is the ultimate solution."
"A perfect fit for AJIO — TrackVid's 100% automated VMS streamlines everything from dispatch to claims."
"Returnless refunds and WFR claims on MEESHO are no longer a threat — TrackVid keeps our catalogues safe and claims approved."
"For any e-commerce brand facing return fraud, TrackVid is the ultimate solution."
"VMS by TrackVid ensures our dispatches are tracked, verified, and trusted — simple to use, yet powerful in impact."
"Selling on AJIO is seamless with TrackVid's automated dispatch and claims workflow."
"Thanks to TrackVid, our dispute resolution process is faster and crystal clear — the video proof gives us peace of mind on every delivery."
Real Results from Real Sellers
See how Indian e-commerce sellers are recovering lakhs every month with TrackVid
Kessi
Fashion BrandLosing ~₹8.5L/month to fake return claims across AJIO & Flipkart. Manual CCTV footage was rejected by marketplaces.
Deployed TrackVid VMS across 2 warehouses with automated order-linked video capture.
Navlik / Naixa
Multi-Platform SellerManaging video proof across 5+ marketplaces was chaotic. Different formats, scattered footage, missed claim deadlines.
TrackVid's single dashboard for all platforms with one video format accepted everywhere.
Fidhara
D2C BrandReturnless refunds and WFR claims on Meesho were draining revenue. Catalogues at risk of suspension.
TrackVid automated dispatch tracking + claim filing with tamper-proof video evidence.
Frequently Asked Questions
Everything you need to know about TrackVid
1 What is TrackVid?
2 How is TrackVid different from regular CCTV?
3 Does TrackVid work with AJIO?
4 Which marketplaces does TrackVid support?
5 Do I need new cameras or hardware?
6 What is the claim win rate with TrackVid?
7 How does the AI automation work?
8 Is my video data secure?
9 Is there a mobile app?
10 How do I get started?
Trusted by Leading Brands
1000+ Indian e-commerce sellers across fashion, electronics, and D2C brands trust TrackVid
Latest Insights & Updates
Expert tips on fake return prevention, marketplace disputes, and e-commerce operations.
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