Flipkart VMS (Nakshatra) and TrackVid: what each one does for your SPF claims
Nakshatra is Flipkart's own app for recording packing video and keeping it ready for Seller Protection Fund (SPF) cases. TrackVid handles the claim work around that proof, on Flipkart and nine more platforms. This page shows what each one covers, how sellers use both, and how your Flipkart account stays in your control.
1,100+ ecommerce sellersLive in under 15 minutesNo setup fee, no per-seat chargeOfficially authorised VMS partner of Snapdeal
Where does each one help in the life of an SPF claim?
An SPF claim moves through five steps, from the scan at the packing table to the result on Seller Hub. Nakshatra covers recording, linking and search, so the proof is ready. TrackVid covers all five, including filing the claim and tracking it.
Nakshatra lane from its Google Play listing (read 24 Oct 2026), which describes video proof for SPF cases and does not describe automated claim filing. TrackVid lane from TrackVid's feature pages.
What is Flipkart VMS (Nakshatra), and what is TrackVid?
Flipkart VMS (Nakshatra)
Nakshatra is Flipkart's official video verification app for sellers. It records packing video on your device, maps each video to the order's tracking ID, and offers a web admin panel to search the archive by tracking ID, so video proof is ready for SPF cases.
TrackVid
TrackVid is a video proof and claim automation platform used since 2024 by 1,100+ ecommerce sellers. It records every packing and return on the scan, links the video and photos to the Order ID and AWB, and files claims on your own seller portal access across ten platforms, Flipkart included.
What does each one cover for a Flipkart seller?
Last verified: 24 October 2026. Each Nakshatra statement links to Flipkart's own listing. When a cell says something is not stated, we could not find it in that listing on that date; it does not mean Nakshatra cannot do it.
| Capability | TrackVid | Flipkart VMS (Nakshatra), as published |
|---|---|---|
| What it is | A video proof and claim automation platform, used since 2024 by 1,100+ ecommerce sellers, and the officially authorised VMS partner of Snapdeal.Source: About TrackVid, TrackVid features | Flipkart's official video verification app for sellers.Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| Marketplaces covered Ten platforms, one login | Ten platforms: Flipkart, Myntra, AJIO, Meesho, Snapdeal, Nykaa, Nykaa Fashion, Tata CLiQ, Delhivery and Xpressbees.Source: Claim automation | Built for Flipkart sellers.Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| Recording | Records on a barcode or AWB scan with webcams, CCTV, IP, DVR or ONVIF cameras, or the TrackVid Android app, linked to the Order ID and AWB.Source: Video management system | Records packing video on your device and maps each video to the order's tracking ID.Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| Finding a video | Search by the start of a tracking ID, Order ID or AWB, and filter by date, platform or station.Source: Video management system | A web admin panel searches the video archive by tracking ID.Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| Filing the SPF claim Files claims for you | Files Flipkart SPF claims on your own seller portal access, with the evidence attached.Source: Claim automation | Makes video proof readily available for SPF cases. Automated claim filing is not described.Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| SPF tickets from the QC return report Included in TrackVid | Upload the QC return report and TrackVid raises one claim per failed row, with the evidence attached.Source: SPF claim automation | Not stated in its Google Play listing (24 Oct 2026).Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| Claim windows Included in TrackVid | Every claim carries its window, shown in an Out Of TAT column, so nothing expires unfiled.Source: Claim automation | Not stated in its Google Play listing (24 Oct 2026).Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| Many seller accounts Included in TrackVid | Every seller account and vendor code per platform sits under one login, with every claim ticket in one list.Source: Ticket management | Not stated in its Google Play listing (24 Oct 2026).Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| Ticket status Included in TrackVid | Refreshed automatically by re-reading your seller portal.Source: Ticket management | Not stated in its Google Play listing (24 Oct 2026).Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
| Returns Included in TrackVid | Scan the return AWB to record the unboxing against the same order, then log it Good or Bad.Source: Return inspection | Not stated in its Google Play listing (24 Oct 2026).Source: VMS-Nakshatra listing on Google Play, read 24 Oct 2026 |
Why it matters. Video proof wins an SPF claim only when someone files it, inside the window, against the right reason. Nakshatra gets the proof ready. TrackVid does the filing, the window tracking and the follow-up, on Flipkart and every other platform you sell on.
How do Flipkart sellers use Nakshatra and TrackVid together?
- Keep recording Flipkart orders the way Flipkart asks. If you record in Nakshatra today, keep it. TrackVid does not ask you to stop.
- Let TrackVid record every order at the packing station. On the cameras you already run, for every marketplace, linked to the Order ID and AWB.
- Let TrackVid file the Flipkart claims. When a return fails QC or arrives wrong, TrackVid raises the SPF claim on your own portal access, attaches the evidence and tracks the window.
- Use the same login for every other platform. Myntra, AJIO, Meesho, Snapdeal, Nykaa, Nykaa Fashion, Tata CLiQ, Delhivery and Xpressbees.
How does TrackVid keep your Flipkart account in your control?
- TrackVid files only through your own seller portal access. You agree to it at onboarding, it is used only to file and track claims, and you can withdraw it at any time.
- Your videos stay in your TrackVid account, encrypted at rest with AES-256 and in transit over HTTPS. Only your own users can open them, by the roles you set.
- Each video is deleted when its retention period ends.
- TrackVid is the officially authorised VMS partner of Snapdeal, and has been used since 2024 by 1,100+ ecommerce sellers.
Before you file. Flipkart's Seller Hub Terms of Use say that if packaging violates standard packaging guidelines on review, the items are ineligible for Seller Protection Fund reimbursement. A packing video recorded on the scan shows how each parcel was packed. Source: Flipkart Seller Hub Terms of Use, read 24 Oct 2026.
What do sellers using TrackVid report?
One anonymised enterprise deployment over its first two months, from TrackVid data. Results vary with marketplace mix and recording completeness.
See every comparison on the TrackVid comparisons page, and the full Flipkart guide on Flipkart VMS. Not ready to book? Work out what wrong returns cost you.
Frequently asked questions: Flipkart VMS and TrackVid
What is Flipkart VMS (Nakshatra)?
Nakshatra is Flipkart's official video verification app for sellers. It records packing video on your device, maps each video to the order's tracking ID, and lets you search the archive by tracking ID in a web admin panel, so video proof is ready for SPF cases.
Does Nakshatra file SPF claims automatically?
Its Google Play listing describes making video proof readily available for SPF cases; automated claim filing is not described (read 24 October 2026). TrackVid files Flipkart SPF claims on your own seller portal access, with the evidence attached.
Can TrackVid file Flipkart SPF claims?
Yes. TrackVid files Flipkart SPF claims on your own seller portal access, raises one claim per failed row from the QC return report, tracks every claim window and refreshes ticket status automatically.
Do I have to stop using Nakshatra to use TrackVid?
No. TrackVid does not ask you to stop using Flipkart's own app. TrackVid records every order at the packing station, files the claims, and covers nine more platforms from the same login.
Is my Flipkart account safe with TrackVid?
TrackVid files only through your own seller portal access, which you agree to at onboarding and can withdraw at any time. It is used only to file and track claims, and your videos are encrypted and visible only to your own users.
What makes a Flipkart return ineligible for SPF?
Flipkart's Seller Hub Terms of Use say that if packaging violates standard packaging guidelines on review, the items are ineligible for Seller Protection Fund reimbursement. A packing video shows how each parcel was packed.
Does TrackVid cover Myntra and AJIO too?
Yes. TrackVid files on ten platforms from one login: Flipkart, Myntra, AJIO, Meesho, Snapdeal, Nykaa, Nykaa Fashion, Tata CLiQ, Delhivery and Xpressbees. For AJIO it also answers CCTV footage emails automatically.
Flipkart VMS aur TrackVid me kya fark hai?
Nakshatra Flipkart ka official app hai jo packing video record karke tracking ID se jodta hai. TrackVid video record karta hai aur Flipkart SPF claim aapke seller portal se khud file karta hai, QC report se claim banata hai, aur nau aur platforms bhi cover karta hai.
Kya TrackVid use karne ke liye Nakshatra band karna padega?
Nahi. TrackVid Flipkart ka app band karne ko nahi kehta. TrackVid har order packing station par record karta hai, claim file karta hai, aur baaki platforms ek hi login se sambhalta hai.
Sources
Every statement about Nakshatra comes from Flipkart's own Google Play listing, and the SPF packaging rule comes from Flipkart's Seller Hub Terms of Use. Every statement about TrackVid comes from one of these TrackVid pages.
Flipkart
Information about Nakshatra and Flipkart comes from Flipkart's public pages, read on the date shown beside each statement. Flipkart, Nakshatra and Seller Hub are names and trademarks of their owner. TrackVid is a product of WhiteStone Infotech LLP and is not affiliated with or endorsed by Flipkart. If anything here is out of date, email support@trackvid.in and we will correct it within five working days.
Last updated: 26 October 2026. What changed: first published.
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