TrackVid vs ClaimVMS: which one files your marketplace claims?
Both record packing video linked to the order. The difference starts when a claim is possible: TrackVid files it on your own seller portal, and ClaimVMS hands you the video to file yourself. This page compares the two row by row, with a source and a date beside every statement.
1,100+ ecommerce sellersLive in under 15 minutesNo setup fee, no per-seat chargeOfficially authorised VMS partner of Snapdeal
Where does each one stop in the life of a claim?
A marketplace claim moves through five steps, from the scan at the packing table to the result on the portal. TrackVid covers all five. ClaimVMS covers the first three, and its own FAQ says the filing step is yours.
ClaimVMS lane from ClaimVMS's FAQ (updated 3 Aug 2026, read 23 Oct 2026). TrackVid lane from TrackVid's feature pages, updated 19 Oct 2026.
What is ClaimVMS, and what is TrackVid?
ClaimVMS
ClaimVMS is a browser-based packing video system sold by SmartX Brain Solutions, which also markets SecurePack360. The packer scans or types the AWB, and the recording is tagged to the AWB, SKU and marketplace. Its FAQ says claims are exported and filed by the seller, not by ClaimVMS.
TrackVid
TrackVid is a video proof and claim automation platform built in Surat and used since 2024 by 1,100+ ecommerce sellers. It records every packing and return on the scan, links the video and photos to the Order ID and AWB, and files marketplace claims on your own seller portal access across ten platforms.
TrackVid vs ClaimVMS at a glance
Last verified: 23 October 2026. The sources for every row are in the full comparison below.
| Capability | TrackVid | ClaimVMS, as published |
|---|---|---|
| Automated claim filing Files claims for you | Yes, on ten platforms | No: you export and attach the video yourself |
| Claim windows tracked Included in TrackVid | Yes, per platform | Deadlines are set by each marketplace |
| AJIO footage emails, NDR and DDR Included in TrackVid | Automatic | Not stated (23 Oct 2026) |
| Return inspection, Good or Bad Included in TrackVid | Yes, on the return scan | Not stated (23 Oct 2026) |
| Recording length Included in TrackVid | No maximum | Not stated (23 Oct 2026) |
| Recording start | On the scan | Scan or type the AWB |
| Cameras | Webcams, RTSP cameras, Android app | Webcams, Android app |
| WhatsApp proof to D2C buyers Included in TrackVid | Yes, at pack | Not stated (23 Oct 2026) |
| Go-live | Under 15 minutes | Same day |
| Pricing No hidden charges | Custom to your volume | Yearly licence; filing by your team |
How to read this TrackVid vs ClaimVMS comparison
Every TrackVid cell links to the TrackVid page that states it. Every ClaimVMS cell describes what ClaimVMS has published, with a link and the date we read it. When a cell says a capability is not stated, we could not find it on ClaimVMS's pages on that date. It does not mean ClaimVMS cannot do it.
How does recording work in each one?
Last verified: 23 October 2026. Each ClaimVMS statement links to the ClaimVMS page it comes from.
| Capability | TrackVid | ClaimVMS, as published |
|---|---|---|
| Recording start | Starts on a barcode or AWB scan, or a typed Order ID. One Record and Stop button covers a label that will not scan.Source: Video management system | The packer scans or types the AWB number before sealing, and the recording that follows is linked to it.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Recording length Included in TrackVid | No maximum. A warning shows at five minutes, and recording stops a minute later unless the packer carries on.Source: Video management system | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Cameras | Webcams and RTSP cameras: IP, Wi-Fi, CCTV, DVR and ONVIF, with ONVIF discovery built in. No new hardware.Source: Video management system | USB or built-in webcams at the desk, per its FAQ. Its guide also says it works with most existing CCTV systems.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026, ClaimVMS VMS guide, updated 4 Aug 2026, read 23 Oct 2026 |
| Handheld recording | The TrackVid Android app records packing and return videos by hand, linked to the order.Source: Video management system | An Android app for recording bulky items.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| What is captured | HD video, a parcel photo, a label photo, a timestamp, and the Order ID and AWB, captured together for every order.Source: Video management system | Video at 720p or higher, depending on the camera, tagged to the AWB, SKU and marketplace.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Return inspection Included in TrackVid | Scan the return AWB to record the unboxing against the same order, then log it Good or Bad.Source: Return inspection | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Go-live | Under 15 minutes, set up remotely by the TrackVid team.Source: TrackVid features | A 15-minute demo, with the first packing station live the same day.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Stations and users | Unlimited users with no per-seat charge, plus admin, user and custom roles.Source: Admin controls | Each station is a browser tab, and an account can have several user logins.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
Why it matters. Both tools start recording on a scan. TrackVid documents RTSP support for the CCTV, IP, DVR and ONVIF cameras already in most warehouses, no time limit on a recording, a Good or Bad record of every return, and a remote setup that takes under 15 minutes.
What happens when a claim is possible?
Last verified: 23 October 2026. Each ClaimVMS statement links to the ClaimVMS page it comes from.
| Capability | TrackVid | ClaimVMS, as published |
|---|---|---|
| Automated claim filing Files claims for you | Yes. TrackVid files on your own seller portal access on ten platforms: Flipkart, Myntra, AJIO, Meesho, Snapdeal, Nykaa, Nykaa Fashion, Tata CLiQ, Delhivery and Xpressbees. Amazon SAFE-T filing is in build.Source: Claim automation | No. Its FAQ says ClaimVMS “doesn't auto-submit to marketplace portals”: you export the video and attach it yourself.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Claim windows Included in TrackVid | Every claim carries its window, 10 days by default per platform, in an Out Of TAT column.Source: Claim automation | Its FAQ says submission deadlines are set by each marketplace, not by ClaimVMS.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| AJIO CCTV footage emails Included in TrackVid | A mailbox watcher spots AJIO's CCTV footage requests and replies with that order's video link, in batches of 10.Source: AJIO automation | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| AJIO NDR and DDR claims Included in TrackVid | Not Delivered Returns and Delivery Disputes Returns are raised automatically for AJIO, from your master import or a sheet.Source: Ticket management | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| SPF tickets from the QC return report Included in TrackVid | Upload the QC return report and TrackVid raises one claim per failed row, with the evidence attached.Source: SPF claim automation | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Bulk uploads Included in TrackVid | Raise AJIO NDR and DDR tickets from a sheet, and push bulk status updates on three platforms. Rejected Myntra tickets are reopened one at a time.Source: Ticket management | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Many seller accounts | Every seller account and vendor code per platform sits under one login, with every claim ticket in one list.Source: Ticket management | Stations and videos can be organised so each seller account's orders stay separate.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Ticket status Included in TrackVid | Refreshed automatically by re-reading your seller portal, so a change shows on the next refresh.Source: Ticket management | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Dispute alerts | AJIO footage requests are found and answered automatically, and every open claim shows its window.Source: AJIO automation | Its FAQ says alerting for active disputes depends on your workflow setup, agreed during onboarding.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
Why it matters. This is where the two products split. SmartX Brain Solutions' own article puts manual claim checking at 15 to 20 minutes per claim. At 10 claims a day, that is 2.5 to 3.3 hours of filing work every day, and ClaimVMS's FAQ says that filing is yours to do. TrackVid files the claim for you, inside the window.
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Book a free 15-minute demoWhat else does each one include?
Last verified: 23 October 2026. Each ClaimVMS statement links to the ClaimVMS page it comes from.
| Capability | TrackVid | ClaimVMS, as published |
|---|---|---|
| WhatsApp video to D2C buyers Included in TrackVid | Sends the packing video link to the buyer on WhatsApp at pack, through Mark360 or 11za.Source: D2C automation | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Marketplace authorisation Included in TrackVid | Officially authorised VMS partner of Snapdeal.Source: Snapdeal authorisation | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Seller base | Built in 2023 and public since 2024. Used by 1,100+ ecommerce sellers.Source: About TrackVid | Not stated on ClaimVMS's pages (23 Oct 2026).Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
Why it matters. Beyond claims, TrackVid covers the work around them: claim reports by platform and status, WhatsApp proof for D2C orders, and the standing of Snapdeal's officially authorised VMS partner.
What do you pay for with each one?
Last verified: 23 October 2026. Each ClaimVMS statement links to the ClaimVMS page it comes from.
| Capability | TrackVid | ClaimVMS, as published |
|---|---|---|
| Pricing No hidden charges | Custom pricing, set by your order volume and retention window, on prepaid recharge. No setup fee, no per-seat charge and no hidden charges.Source: Pricing | A yearly fee per licence, covering recording and search.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
| Claim filing | Charged per claim filed, at a rate quoted for your claim volume, with no commission on what is recovered.Source: Pricing | Done by your own team: its FAQ says ClaimVMS does not submit claims.Source: ClaimVMS FAQ, updated 3 Aug 2026, read 23 Oct 2026 |
Why it matters. TrackVid is priced to your order volume and retention window, with no setup fee, no per-seat charge and no commission on what your claims recover. With ClaimVMS, the fee covers recording and search; its FAQ says the filing itself is done by your team.
Who should choose TrackVid?
- Claims are slipping past their windows, or nobody has time to file them all.
- You sell on AJIO and want CCTV footage emails answered and NDR and DDR claims raised automatically.
- You run several seller accounts and want every claim ticket in one list.
- You want RTSP cameras, CCTV included, and a Good or Bad record of every return.
- You are a D2C brand that wants buyers to get the packing video on WhatsApp.
Looking for a ClaimVMS alternative? What happens when you switch
Switching from ClaimVMS to TrackVid does not change how your team packs. This is what changes.
| Cameras | Webcams keep working, and RTSP cameras such as CCTV can be added. The TrackVid Android app covers bulky items. |
|---|---|
| Old videos | If your ClaimVMS footage sits on your own storage, it stays there. Nothing has to move. |
| Go-live | Under 15 minutes, set up remotely. |
| Portal access | Agreed at onboarding, used only to file and track claims, and withdrawable at any time. |
| Claim history | It stays on the marketplaces. TrackVid starts filing open-window claims from day one. |
What do sellers using TrackVid report?
One anonymised enterprise deployment over its first two months, from TrackVid data. Results vary with marketplace mix and recording completeness.
TrackVid is the officially authorised VMS partner of Snapdeal. See About TrackVid. Not ready to book? Work out what wrong returns cost you.
Frequently asked questions: TrackVid vs ClaimVMS
Which is better, TrackVid or ClaimVMS?
For claim recovery, TrackVid. ClaimVMS records and stores order-linked packing video, and its FAQ says your team files each claim. TrackVid records the same proof and files the claims for you on ten platforms, inside each window, with the video attached.
Does ClaimVMS file marketplace claims automatically?
No. ClaimVMS's own FAQ says it does not auto-submit to marketplace portals: you export the tagged video and attach it yourself (read 23 October 2026). TrackVid files on your own seller portal access on ten platforms, with the video and photos attached.
Does TrackVid record return videos?
Yes. Scan the return AWB and TrackVid records the unboxing against the same order, then the operator logs it Good or Bad. The return sits on the same row a claim is raised from. ClaimVMS's pages did not describe return condition logging when we read them on 23 October 2026.
Where does TrackVid store packing videos?
In Amazon S3, encrypted at rest with AES-256 and in transit over HTTPS, with no archive tier, so any video opens in seconds. Only your own users can open them, by the roles you set, and each video is deleted when its retention period ends.
Do TrackVid and ClaimVMS work with CCTV cameras?
TrackVid works with webcams and RTSP cameras, which covers IP, Wi-Fi, CCTV, DVR and ONVIF cameras, plus an Android app. ClaimVMS's FAQ lists USB or built-in webcams and an Android app, and its guide says it works with most existing CCTV systems.
Does TrackVid answer AJIO CCTV footage emails?
Yes. A mailbox watcher spots AJIO's CCTV footage requests and replies with that order's video link, in batches of 10. TrackVid also raises AJIO NDR and DDR claims automatically. ClaimVMS's pages did not mention AJIO email replies when we read them on 23 October 2026.
Does TrackVid track claim windows?
Yes. Every claim carries its window, 10 days by default per platform, shown in an Out Of TAT column so nothing expires unfiled. ClaimVMS's FAQ says submission deadlines are set by each marketplace, not by ClaimVMS.
Who makes ClaimVMS?
ClaimVMS is sold by SmartX Brain Solutions, which lists a Nashik address and also markets a packing video system called SecurePack360 on smartxbrains.in. Searching for SecurePack360 vs TrackVid? The rows on this page describe ClaimVMS only.
ClaimVMS aur TrackVid me kya fark hai?
ClaimVMS packing video record karta hai, lekin uske FAQ ke hisaab se claim aapki team ko khud file karna padta hai. TrackVid video record karta hai aur das platforms par claim aapke seller portal se khud file karta hai. AJIO ke CCTV email ka reply bhi automatic hota hai.
Kya sirf packing video record karna kaafi hai?
Nahi, agar claims window se chhoot rahe hain. Video sirf saboot hai; paisa tab wapas aata hai jab claim time par file ho. TrackVid claim khud file karta hai, har claim ki window track karta hai, aur recovery par commission nahi leta.
Sources
Every statement about ClaimVMS in this TrackVid vs ClaimVMS comparison comes from one of these pages, published by ClaimVMS or SmartX Brain Solutions. Every statement about TrackVid comes from one of these TrackVid pages.
ClaimVMS and SmartX Brain Solutions
Information about ClaimVMS comes from its public pages and those of SmartX Brain Solutions, read on the dates shown beside each statement. ClaimVMS and SecurePack360 are names and trademarks of their owner, SmartX Brain Solutions. TrackVid is a product of WhiteStone Infotech LLP. If anything here is out of date, email support@trackvid.in and we will correct it within five working days.
Last updated: 25 October 2026. What changed: first published.
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