TrackVid vs SmoothOps: which one files your marketplace claims?
Both record video proof of what you pack and what comes back. The difference starts when a claim is possible: SmoothOps lets you share the proof from its dashboard, and TrackVid files the claim on your own seller portal. This page compares the two row by row, with a source and a date beside every statement.
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Where does each one stop in the life of a claim?
A marketplace claim moves through five steps, from the scan at the packing table to the result on the portal. TrackVid covers all five. SmoothOps covers recording, linking and storage, and its site describes sharing the proof as the next step.
SmoothOps lane from its website (read 23 Oct 2026), which describes sharing proof from the dashboard and does not describe automated filing. TrackVid lane from TrackVid's feature pages, updated 19 Oct 2026.
What is SmoothOps, and what is TrackVid?
SmoothOps
SmoothOps is a packing video tool whose website is published by Nexpro AI LLP. Sellers record video and image proof of dispatches and returns on an IP camera, webcam or mobile phone. Each video links to the shipping label's barcode and sits in a central dashboard, from which it can be shared with customers or dispute resolution teams.
TrackVid
TrackVid is a video proof and claim automation platform built in Surat and used since 2024 by 1,100+ ecommerce sellers. It records every packing and return on the scan, links the video and photos to the Order ID and AWB, and files marketplace claims on your own seller portal access across ten platforms.
TrackVid vs SmoothOps at a glance
Last verified: 23 October 2026. The sources for every row are in the full comparison below.
| Capability | TrackVid | SmoothOps, as published |
|---|---|---|
| Automated claim filing Files claims for you | Yes, on ten platforms | Shares proof; filing not described |
| Claim windows tracked Included in TrackVid | Yes, per platform | Not stated (23 Oct 2026) |
| AJIO footage emails, NDR and DDR Included in TrackVid | Automatic | Not stated (23 Oct 2026) |
| Return inspection Good or Bad logging | Recorded and logged Good or Bad | Returns recorded |
| Recording length Included in TrackVid | No maximum | Not stated (23 Oct 2026) |
| Cameras | Webcams, RTSP cameras, Android app | IP camera, webcam or mobile phone |
| Needs an OMS Included in TrackVid | No, runs beside any OMS | Not stated (23 Oct 2026) |
| Go-live Included in TrackVid | Under 15 minutes, remote | Not stated (23 Oct 2026) |
| Support Dedicated support | Chat, phone, WhatsApp, email, tickets | Priority email support |
| WhatsApp proof to D2C buyers Included in TrackVid | Yes, at pack | Not stated (23 Oct 2026) |
How to read this TrackVid vs SmoothOps comparison
Every TrackVid cell links to the TrackVid page that states it. Every SmoothOps cell describes what SmoothOps has published, with a link and the date we read it. When a cell says a capability is not stated, we could not find it on SmoothOps's pages on that date. It does not mean SmoothOps cannot do it.
How does recording work in each one?
Last verified: 23 October 2026. Each SmoothOps statement links to the SmoothOps page it comes from.
| Capability | TrackVid | SmoothOps, as published |
|---|---|---|
| Recording start | Starts on a barcode or AWB scan, or a typed Order ID. One Record and Stop button covers a label that will not scan.Source: Video management system | Videos are linked automatically to the barcode on the shipping label.Source: SmoothOps website, read 23 Oct 2026 |
| Recording length Included in TrackVid | No maximum. A warning shows at five minutes, and recording stops a minute later unless the packer carries on.Source: Video management system | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| Cameras | Webcams and RTSP cameras: IP, Wi-Fi, CCTV, DVR and ONVIF, plus the TrackVid Android app for recording by hand.Source: Video management system | An IP camera, a webcam or a mobile phone.Source: SmoothOps website, read 23 Oct 2026 |
| What is captured | HD video, a parcel photo, a label photo, a timestamp, and the Order ID and AWB, captured together for every order.Source: Video management system | Time-stamped video and image proof of dispatches and returns.Source: SmoothOps website, read 23 Oct 2026 |
| Return inspection Good or Bad logging | Scan the return AWB to record the unboxing against the same order, then log it Good or Bad.Source: Return inspection | Returns are recorded as video proof.Source: SmoothOps website, read 23 Oct 2026 |
| Go-live Included in TrackVid | Under 15 minutes, set up remotely by the TrackVid team.Source: TrackVid features | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| Needs an OMS Included in TrackVid | No. Orders are identified at the packing station from the scan, so TrackVid runs beside whichever OMS you use, or none.Source: TrackVid features | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
Why it matters. Both record video proof of what you pack and what comes back, on the cameras you already have. TrackVid adds the parts a claims desk relies on: no time limit on a recording, a Good or Bad record of every return, and a remote setup that takes under 15 minutes with no OMS needed.
What happens when a claim is possible?
Last verified: 23 October 2026. Each SmoothOps statement links to the SmoothOps page it comes from.
| Capability | TrackVid | SmoothOps, as published |
|---|---|---|
| Automated claim filing Files claims for you | Yes. TrackVid files on your own seller portal access on ten platforms: Flipkart, Myntra, AJIO, Meesho, Snapdeal, Nykaa, Nykaa Fashion, Tata CLiQ, Delhivery and Xpressbees. Amazon SAFE-T filing is in build.Source: Claim automation | Its site describes sharing video proof from the dashboard with customers or dispute resolution teams. Automated filing is not described.Source: SmoothOps website, read 23 Oct 2026 |
| Claim windows Included in TrackVid | Every claim carries its window, 10 days by default per platform, in an Out Of TAT column.Source: Claim automation | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| AJIO CCTV footage emails Included in TrackVid | A mailbox watcher spots AJIO's CCTV footage requests and replies with that order's video link, in batches of 10.Source: AJIO automation | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| AJIO NDR and DDR claims Included in TrackVid | Not Delivered Returns and Delivery Disputes Returns are raised automatically for AJIO, from your master import or a sheet.Source: Ticket management | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| SPF tickets from the QC return report Included in TrackVid | Upload the QC return report and TrackVid raises one claim per failed row, with the evidence attached.Source: SPF claim automation | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| Bulk uploads Included in TrackVid | Raise AJIO NDR and DDR tickets from a sheet, and push bulk status updates on three platforms. Rejected Myntra tickets are reopened one at a time.Source: Ticket management | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| Claim tickets across seller accounts Included in TrackVid | Every seller account and vendor code per platform sits under one login, with every claim ticket in one list.Source: Ticket management | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| Ticket status Included in TrackVid | Refreshed automatically by re-reading your seller portal, so a change shows on the next refresh.Source: Ticket management | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
Why it matters. This is where the two take different routes. SmoothOps's site describes recording the proof, keeping it in a central dashboard and sharing it with customers or dispute resolution teams. TrackVid takes the next step for you: it files the claim on your own seller portal, inside the window, with the video attached.
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Book a free 15-minute demoWhat else does each one include?
Last verified: 23 October 2026. Each SmoothOps statement links to the SmoothOps page it comes from.
| Capability | TrackVid | SmoothOps, as published |
|---|---|---|
| Storage | Amazon S3, with AES-256 encryption at rest and HTTPS in transit. No archive tier, so a video opens in seconds. Kept for 30, 60 or 90 days, or another period on request.Source: Security | Cloud storage for evidence retrieval.Source: SmoothOps pricing page, read 23 Oct 2026 |
| Support Dedicated support | Live chat in the dashboard, phone, WhatsApp, email and a ticket system, from the Surat team that built TrackVid. Large accounts get a named contact.Source: TrackVid features | Priority email support, listed on its plans.Source: SmoothOps pricing page, read 23 Oct 2026 |
| WhatsApp video to D2C buyers Included in TrackVid | Sends the packing video link to the buyer on WhatsApp at pack, through Mark360 or 11za.Source: D2C automation | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| Marketplace authorisation Included in TrackVid | Officially authorised VMS partner of Snapdeal.Source: Snapdeal authorisation | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps website, read 23 Oct 2026 |
| Pricing No hidden charges | Custom pricing, set by your order volume and retention window, on prepaid recharge. No setup fee, no per-seat charge and no hidden charges.Source: Pricing | Four plans priced per scan, with lower rates per scan at higher daily volume.Source: SmoothOps pricing page, read 23 Oct 2026 |
| Claim filing cost Included in TrackVid | Charged per claim filed, at a rate quoted for your claim volume, with no commission on what is recovered.Source: Pricing | Not stated on SmoothOps's pages (23 Oct 2026).Source: SmoothOps pricing page, read 23 Oct 2026 |
Why it matters. Around the claims, TrackVid adds WhatsApp proof for D2C orders, support on every channel from the Surat team that built it, and the standing of Snapdeal's officially authorised VMS partner. It is priced to your order volume, with no commission on what claims recover.
Who should choose TrackVid?
- You want claims filed for you on ten platforms, inside each window, not only video stored.
- You sell on AJIO and want CCTV footage emails answered and NDR and DDR claims raised automatically.
- You run several seller accounts and want every claim ticket in one list.
- You want every return recorded against its order and logged Good or Bad.
- You use any OMS, or none, and want to go live in under 15 minutes.
Looking for a SmoothOps alternative? What happens when you switch
Switching to TrackVid does not change how your team packs. This is what changes.
| Cameras | Webcams and RTSP cameras, CCTV included, keep working. The TrackVid Android app covers bulky items. |
|---|---|
| Old videos | Keep any videos you need from your current tool before you switch. |
| Go-live | Under 15 minutes, set up remotely by the TrackVid team. |
| Portal access | Agreed at onboarding, used only to file and track claims, and withdrawable at any time. |
| Claim history | It stays on the marketplaces. TrackVid starts filing open-window claims from day one. |
What do sellers using TrackVid report?
One anonymised enterprise deployment over its first two months, from TrackVid data. Results vary with marketplace mix and recording completeness.
TrackVid is the officially authorised VMS partner of Snapdeal. See About TrackVid. Not ready to book? Work out what wrong returns cost you.
Frequently asked questions: TrackVid vs SmoothOps
Which is better, TrackVid or SmoothOps?
For claim recovery, TrackVid. SmoothOps records video and image proof of dispatches and returns, links it to the shipping label barcode, and lets you share it from its dashboard. TrackVid records the same proof and files the claims for you on ten platforms, inside each window, with the video attached.
Does SmoothOps file marketplace claims automatically?
SmoothOps's site describes sharing video proof with customers or dispute resolution teams from its dashboard, and does not describe automated claim filing (read 23 October 2026). TrackVid files claims on your own seller portal access on ten platforms, with the video and photos attached.
Who makes SmoothOps?
The SmoothOps website is published by Nexpro AI LLP. TrackVid is a product of WhiteStone Infotech LLP, Surat, built for marketplace claim recovery and used by 1,100+ ecommerce sellers.
Does TrackVid work with the cameras I already have?
Yes. TrackVid works with webcams and RTSP cameras, which covers the IP, Wi-Fi, CCTV, DVR and ONVIF cameras most warehouses already run, plus the TrackVid Android app. SmoothOps's site lists an IP camera, webcam or mobile phone. No new hardware is needed for TrackVid.
Does TrackVid answer AJIO CCTV footage emails?
Yes. A mailbox watcher spots AJIO's CCTV footage requests and replies with that order's video link, in batches of 10. TrackVid also raises AJIO NDR and DDR claims automatically. SmoothOps's pages did not mention AJIO email replies when we read them on 23 October 2026.
Does TrackVid record and grade returns?
Yes. Scan the return AWB and TrackVid records the unboxing against the same order, then the operator logs it Good or Bad, so the condition sits on the same row a claim is raised from.
Does TrackVid track claim windows?
Yes. Every claim carries its window, 10 days by default per platform, shown in an Out Of TAT column so nothing expires unfiled. SmoothOps's pages did not describe claim window tracking when we read them on 23 October 2026.
Where does TrackVid store packing videos?
In Amazon S3, encrypted at rest with AES-256 and in transit over HTTPS, with no archive tier, so any video opens in seconds. Only your own users can open them, by the roles you set, and each video is deleted when its retention period ends.
SmoothOps aur TrackVid me kya fark hai?
SmoothOps packing aur return ka video proof record karke dashboard se share karne deta hai. TrackVid bhi video record karta hai, aur uske baad das platforms par claim aapke seller portal se khud file karta hai. AJIO ke CCTV email ka reply bhi automatic hota hai.
Kya TrackVid ke liye OMS chahiye?
Nahi. TrackVid bina OMS ke bhi chalta hai. Order packing station par barcode ya Order ID se pehchana jata hai, aur setup 15 minute me ho jata hai.
Sources
Every statement about SmoothOps in this TrackVid vs SmoothOps comparison comes from one of these SmoothOps pages. Every statement about TrackVid comes from one of these TrackVid pages.
Information about SmoothOps comes from its public pages, read on the dates shown beside each statement. The SmoothOps name and any related trademarks belong to their owner. TrackVid is a product of WhiteStone Infotech LLP. If anything here is out of date, email support@trackvid.in and we will correct it within five working days.
Last updated: 26 October 2026. What changed: first published.
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