The Full Platform

TrackVid Features: Video Proof and Claim Automation for Ecommerce Sellers

TrackVid records every packing and return on scan, links the video and photos to the Order ID and AWB, stores them in AWS S3, and files marketplace claims on your own seller portal access across ten platforms. Live in under 15 minutes, with no OMS required.

1,100+

Sellers

85 to 90%

Win rate on video-backed disputes

Platforms filing claims

15min

To go live

Book a free 15-minute demo See open pricing

Which TrackVid features record every parcel?

Recording is the base layer. Every file carries the identifiers you need weeks later, when a marketplace asks for proof.

Any camera you already own

Two camera types: Web Cam and RTSP. RTSP covers the IP, CCTV, DVR and ONVIF cameras already in your warehouse. No new hardware.

Video management system

Scan to start, one button to stop

Four trigger paths: a barcode or AWB scan, the Record button, a return re-scan and the long-video auto-stop. One button starts and stops.

How recording starts

Order ID and AWB linked at capture

Each order stores the video, parcel and label photos, a timestamp, the scanned tracking ID, and the Order ID and AWB from your master import.

What is captured

Every station and warehouse in one list

Each packing desk is a feed. Filter one list by feed, platform, order type or date, across stations and warehouses.

Multi-station recording

How does TrackVid handle returns?

A return is a second recording against the same order. The video shows what came back, and the condition sits on the row a claim is raised from.

Return inspection on the AWB scan

Scan the return AWB and TrackVid records the unboxing, linked to the same order as its packing video.

Return inspection

Logged Good or Bad

At the end of the recording the operator picks Good or Bad. A return inspected Good costs zero credits.

Condition logging

Return-side reconciliation

Find returns marked complete that never arrived, RTO units never scanned back and quantity mismatches.

Returns never received

Where are the videos stored, and for how long?

Storage is where the rest of the TrackVid features earn their keep. A claim needs a file that opens months after the parcel left.

AWS S3, encrypted in transit and at rest, 30, 60 or 90 days

Videos are stored in Amazon S3 and move over HTTPS. Pick 30, 60 or 90 days of retention, with other periods on request.

Storage and access

Search by Order ID, AWB or date

The search box matches the start of a tracking ID, order number or AWB. Filter by date, feed or platform, then download or copy a link.

Search and download

Which TrackVid features file claims inside the window?

TrackVid detects the claimable event, attaches the matched video and photos, and files on your own seller portal access using robotic process automation.

Automated filing on ten platforms

Flipkart, Myntra, AJIO, Meesho, Snapdeal, Nykaa, Nykaa Fashion and Tata CLiQ, plus Delhivery and Xpressbees for logistics claims, each with its own reason codes.

Claim automation

Claim windows tracked per platform

Every claim carries its window, 10 days by default per platform, shown in an Out Of TAT column so nothing expires unfiled.

Claim windows

SPF tickets from your QC return report

Upload your QC return report and TrackVid creates one claim per failed row, with the return AWB, the reason and the evidence attached.

SPF claim automation

AJIO CCTV footage email auto-reply

The mailbox watcher matches the CCTV FOOTAGE REQUIRED request from AJIO, finds that order's video and replies with the link, in batches of 10.

AJIO automation

AJIO NDR claims raised automatically

Not Delivered Returns are raised from your master import, or from an operator sheet upload. NDR is an AJIO process today.

NDR claims

AJIO DDR disputes raised automatically

Delivery Disputes Returns, where AJIO records the return as delivered and you never received it, are raised the same way. AJIO only.

Delivery disputes

Bulk Excel for the long lists

Raise AJIO NDR and DDR tickets from a sheet, reopen rejected Myntra tickets one at a time, and push bulk status updates on three platforms.

Bulk uploads

Many seller accounts, one login

Hold every seller account and vendor code per platform under one login, with every ticket in one filtered list.

All accounts, one login

Automatic ticket status refresh

Status is refreshed automatically by re-reading your seller portal, so a change appears on the next refresh rather than the same second.

Status and rejections

Which marketplaces does TrackVid cover, and with what?

One table, used on every TrackVid page that talks about marketplace coverage. Order-linked video proof is available everywhere TrackVid records. Automated claim filing on your own seller portal access runs on the ten platforms marked Live below. The CCTV footage email reply is an AJIO process, so it applies to AJIO only.

TrackVid platform coverage by capability, verified against the application code on 16 October 2026
Platform	Claim programme	Order-linked video proof	Automated claim filing	Automatic ticket status refresh	CCTV footage email auto-reply
Flipkart	SPF	Live	Live	Live	Not a Flipkart process
Myntra	PPMP and SPF	Live	Live	Live	Not a Myntra process
AJIO	Return claims and CCTV footage requests	Live	Live	Live	Live
Meesho	Wrong-return and non-delivery claims	Live	Live	Live	Not a Meesho process
Snapdeal	SPF disputes (officially authorised VMS partner)	Live	Live	Live	Not a Snapdeal process
Nykaa	Return and non-delivery claims	Live	Live	Live	Not a Nykaa process
Nykaa Fashion	Return and non-delivery claims	Live	Live	Live	Not a Nykaa process
Tata CLiQ	Return claims	Live	Live	On request	Not a Tata CLiQ process
Delhivery	Logistics claims	Live	Live	Live	Not a Delhivery process
Xpressbees	Logistics claims	Live	Live	On request	Not an Xpressbees process
Amazon	SAFE-T	Live	In build	In build	Not an Amazon process
JioMart	Return claims	Planned	Planned	Planned	Not a JioMart process

Ticket status is refreshed automatically by re-reading your seller portal, not by a marketplace feed, so a status change appears on the next refresh rather than the same second. NDR and delivery dispute claims are an AJIO process today and are described on the marketplace claim ticket management page, along with bulk Excel uploads and running many seller accounts from one login. TrackVid files claims on your own seller portal access using robotic process automation, so no marketplace claims API is required.

Shipping over 100 orders a day?

See your own orders recorded and a claim filed in a 15-minute demo.

Book a free 15-minute demo

Which TrackVid features cover admin and analytics?

A packer, a claims desk and a manager should not all see the same screens.

User and role based access

Admin, user and system admin, plus custom roles with a view and edit permission map per area. Claim history records who filed what.

Admin controls

Unlimited users, no per-seat charge

Add the whole packing and claims team. Billing is per video and per claim, so there is no per-seat charge and no user cap.

Open pricing

The reports you actually get

Key metrics, Key performance ratios, Per-platform performance, Marketplace claims by status and Carrier benchmarks, with Return Rate, Bad-Return Rate, Auto-Reply Rate and Claim Win Rate tiles.

See the dashboard

Can the packing video go to the customer?

On your own store, the same video that wins a marketplace claim settles a buyer dispute before it starts. It matters most in high-return categories.

WhatsApp packing video at pack

When the order is packed, TrackVid sends the video link to the buyer on WhatsApp through Mark360 or 11za, on your own approved template.

D2C automation

Can you go live without an OMS?

TrackVid works without an OMS. Most sellers do not need one to record, store or file claims: orders are identified at the packing station from the barcode or the typed Order ID, and every video is linked to the Order ID and AWB at capture. Nothing has to be integrated before the first recording. Sellers who run an OMS can sync orders from it, with BaseLinker live today, but no part of recording, storage or claim filing depends on one.

Live in under 15 minutes

Setup is remote and plug and play. The team connects your camera, configures the packing station, and the first recording happens the same day.

Integrations and go-live

Where does TrackVid stop?

TrackVid covers return-side reconciliation (returns never received, RTO not scanned back, quantity mismatches) and leaves fee, commission and settlement audits to accounting tools.
TrackVid is not an order, inventory or warehouse management system.
TrackVid records outbound packing and inbound returns linked to orders; B2B inbound delivery recording is not included.

What do the TrackVid features cost, and who supports them?

TrackVid's pricing is open: the credit plans, the per-video logic and the claim automation model are published, with no hidden charges, no setup fee and no per-seat charge. Large brands get a custom plan for volume, retention, infrastructure and service levels, built from the same published model.

Dedicated support, not a queue: live chat on the dashboard, phone and WhatsApp, email, and a ticket system that tracks every request to closure, from the Surat team that built the product. Large accounts get a named contact.

Open pricing, custom plans

Prepaid credits, a published per-video credit formula, and no commission on recovery. Unused credits roll over while the plan runs.

Plans and the calculator

In-product chat and ticket system

Support runs inside the dashboard, with attachments on every ticket and a trail to closure.

Security and support

What do sellers using the TrackVid features report?

One anonymised enterprise deployment, over its first two months (TrackVid data).

94,904: Packing videos recorded
95,836: Orders tracked
868: Claims filed
42.3% to 60.3%: Claim approval, month one to month two
Rs 800: Average claim value recovered
1,100+: Ecommerce sellers recording with TrackVid

Sellers using TrackVid report an 85 to 90% win rate on video-backed disputes (TrackVid data). Results vary with marketplace mix and recording completeness. AJIO sellers can also read the AJIO VMS workflow.

Officially authorised VMS partner of Snapdeal

Snapdeal is the one marketplace that names TrackVid as an authorised video management system partner.

About TrackVid

Frequently asked questions about TrackVid features

1 What does TrackVid do?

2 Which marketplaces does TrackVid file claims on?

Flipkart (SPF), Myntra (PPMP and SPF), AJIO, Meesho, Snapdeal, Nykaa, Nykaa Fashion and Tata CLiQ, plus Delhivery and Xpressbees for logistics claims. Amazon SAFE-T filing is in build and JioMart is planned. TrackVid is the officially authorised VMS partner of Snapdeal.

3 Do I need an OMS to use TrackVid?

No. Orders are identified at the packing station from the barcode or the typed Order ID, and every video is linked to the order at capture. Most sellers run TrackVid without an OMS. If you have one, TrackVid can sync orders from BaseLinker.

4 Do I need new cameras?

No. TrackVid works with webcams and RTSP cameras, and RTSP covers the IP, CCTV, DVR and ONVIF cameras already in your warehouse. No new hardware is needed.

5 How fast can I go live?

Under 15 minutes. Setup is remote and plug and play: the TrackVid team connects your camera, configures the packing station and the first recording happens the same day.

6 Does TrackVid raise NDR and delivery dispute claims?

For AJIO, yes. Not Delivered Returns and Delivery Disputes Returns are raised automatically from your master import, and can also be raised from an operator sheet upload. These are an AJIO process today.

7 Where does TrackVid stop?

TrackVid covers evidence-based claims and return-side reconciliation. Fee, commission and settlement audits sit with accounting tools, TrackVid is not an order or warehouse management system, and B2B inbound delivery recording is not included.

8 How is TrackVid priced?

Openly. Prepaid credit plans from Rs 1,000, with each video using credits based on size and retention, from about Rs 1 per video, no setup fee, no per-seat charge, no hidden charges. Claim automation is charged per claim with no commission on recovery.

9 TrackVid kya kya karta hai?

Har packing aur return ki video scan par record karta hai, usko Order ID aur AWB se link karta hai, AWS S3 me store karta hai, aur nau platforms par claim aapke seller portal access se file karta hai. AJIO ke CCTV email ka reply bhi automatic hota hai.

10 Kya TrackVid chhote seller ke liye bhi hai?

Haan. Plans Rs 1,000 se shuru hote hain, per-seat charge nahi hai, aur setup 15 minute me ho jaata hai. Bade brands ke liye custom retention, dedicated infrastructure aur custom pricing milti hai.

Last updated: 19 October 2026

Ready to see it live?

See every feature in action.

Book a free 15-minute demo with our team. We'll walk you through the full platform with real orders from a live warehouse.

Book a Free Demo View Pricing