Everything you need to win every claim.
AI-powered video management, automated claim filing, AJIO auto-reply, return inspection, WhatsApp automation, and analytics — one platform built for Indian e-commerce sellers.
Everything You Need to Win Every Claim
AI-powered video management, automated claims & fraud prevention — purpose-built for Indian e-commerce sellers.
AI-Powered Video Management System (VMS)
TrackVid's VMS is not basic CCTV — it's an intelligent, AI-driven recording system purpose-built for e-commerce warehouses.
Auto-triggered recording
Camera activates the moment an order is scanned
AI-based order detection
Auto-identifies Order ID, SKU & AWB from scan
HD video capture
Product, MRP tag, SKU label, seal & shipping label
Tamper-proof timestamps
Time, date & order metadata on every video
Works with existing hardware
Compatible with most CCTV, IP cameras, and webcams
Automated Claim Management System (CMS)
Stop filing disputes manually. TrackVid's AI-powered CMS handles it for you.
- Automated claim filing — AI detects disputes and initiates claims
- Smart evidence packaging — auto-fetches the correct video
- AJIO CCTV auto-reply — finds the clip and replies automatically
- Multi-marketplace — Amazon, Flipkart, AJIO, Myntra & more
- Dispute dashboard — track every claim in one place
AJIO-Specific Features
The only VMS in India with dedicated AJIO seller support — because AJIO has the most aggressive return and claim process.
- CCTV auto-response — responds to AJIO's email automatically
- Order ID & AWB linking — every order recorded & indexed
- Return inspection — captures unboxing for counter-evidence
- One-click claim filing — raise claims directly from TrackVid
- Return reconciliation — auto-claims for lost parcels
- 90%+ claim win rate — tamper-proof proof AJIO accepts
- High-volume support — 500 to 10,000+ daily orders
Return Inspection Recording
When a return arrives, TrackVid records the unboxing — counter-evidence that the returned item is not yours.
- Triggered on AWB scan at return receipt
- Records unboxing, product condition & details
- Counter-evidence for RTO & return fraud
AI Analytics & Intelligence
Data-driven insights to improve operations and stop revenue leakage.
- Packing accuracy analytics & packer errors
- Return pattern & repeat fraud detection
- Claim resolution & SLA monitoring
- Revenue leakage reports
Secure Cloud Storage
Encrypted, searchable, and accessible from anywhere.
- Searchable by Order ID, AWB, SKU or date
- Long-term retention for late claims
- Instant download for dispute submission
- Private & encrypted — no unauthorized access
Mobile App
Full access on the go with the TrackVid Android app.
- Record forward & return videos from mobile
- File claims & track resolution on the go
- 20% referral reward for every new signup
Available on Google Play Store
Purpose-built for how you sell
Sell on your own store? On AJIO? Both? We ship dedicated automation packs for each.
D2C Automation
Auto-send packing videos to buyers on WhatsApp, reduce returns, and delight customers the moment their order is packed — zero manual steps.
- WhatsApp Packing Video Automation
- Shopify / WooCommerce integration
- Order-confirmation + delivery templates
- Post-purchase trust building
AJIO Automation
Auto-reply to AJIO's CCTV Footage Required emails, raise claim tickets in under 2 minutes, and reconcile returns — claims never slip past deadlines again.
- CCTV footage auto-reply
- 2-minute claim ticket filing
- Return reconciliation
- 90%+ claim win rate
See every feature in action.
Book a free 30-minute demo with our team. We'll walk you through the full platform with real orders from a live warehouse.