TrackVid vs PackProof: which packing video system fits your operation?
Both record a packing video when the shipping label is scanned. TrackVid is built around the packing table itself: the cameras you already run, photos with every video, returns logged Good or Bad, and a workflow configured to your operation. This page compares the two packing video systems row by row, with a source and a date beside every statement.
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What is PackProof, and what is TrackVid?
PackProof (packproof.id)
PackProof is a packing video and order management system for TikTok Shop, Shopee and Lazada sellers in Indonesia. It records a packing video when the receipt is scanned, records the unboxing of returned parcels, and lets admins find a video by receipt number or order reference.
TrackVid
TrackVid is a packing video system used since 2024 by 1,100+ ecommerce sellers. It records every packing and return on the scan, saves parcel and label photos with each video, links them to the order and tracking number, and is configured to how each operation packs.
TrackVid vs PackProof at a glance
Last verified: 24 October 2026. The sources for every row are in the full comparison below.
| Capability | TrackVid | PackProof, as published |
|---|---|---|
| Cameras Works with CCTV and IP cameras | Webcams, CCTV, IP, DVR, ONVIF, Android app | USB webcam, or a phone or tablet |
| Recording length Included in TrackVid | No maximum | Not stated (24 Oct 2026) |
| Photos with every video Included in TrackVid | Parcel and label photos | Not stated (24 Oct 2026) |
| Return inspection Good or Bad logging | Recorded and logged Good or Bad | Return unboxing recorded |
| Retention period Included in TrackVid | 30, 60 or 90 days, or another period on request | Not stated (24 Oct 2026) |
| Storage region Included in TrackVid | Default, or another region on request | Not stated (24 Oct 2026) |
| Packing workflow Customised to your operation | Adjusted to how your team packs | Not stated (24 Oct 2026) |
| Go-live Included in TrackVid | Under 15 minutes, remote | Not stated (24 Oct 2026) |
| Packing staff No per-seat charge | Unlimited users | Set by plan |
| Support Dedicated support | Chat, phone, WhatsApp, email, tickets | Contact page |
How to read this TrackVid vs PackProof comparison
This page compares the packing video system only. Every TrackVid cell links to the TrackVid page that states it. Every PackProof cell describes what PackProof has published on packproof.id, with a link and the date we read it. When a cell says a capability is not stated, we could not find it on those pages on that date. It does not mean PackProof cannot do it.
How does recording work in each one?
Last verified: 24 October 2026. Each PackProof statement links to the packproof.id page it comes from.
| Capability | TrackVid | PackProof, as published |
|---|---|---|
| Recording start | Starts on a barcode or tracking ID scan, or a typed order ID. One Record and Stop button covers a label that will not scan.Source: Video management system | Scan the tracking number and the packing video records automatically, then saves to the cloud.Source: PackProof home page, read 24 Oct 2026 |
| Cameras Works with CCTV and IP cameras | Webcams and RTSP cameras: IP, Wi-Fi, CCTV, DVR and ONVIF, with ONVIF discovery built in, plus the TrackVid Android app. No new hardware.Source: Video management system | A USB webcam on a Windows 10 PC, or the built-in camera of a phone or tablet.Source: PackProof home page, read 24 Oct 2026 |
| Recording length Included in TrackVid | No maximum. A warning shows at five minutes, and recording stops a minute later unless the packer carries on.Source: Video management system | Not stated on packproof.id (24 Oct 2026).Source: PackProof home page, read 24 Oct 2026 |
| Photos with every video Included in TrackVid | A parcel photo and a label photo are saved with each video, with a timestamp and the order and tracking IDs.Source: Video management system | Not stated on packproof.id (24 Oct 2026).Source: PackProof home page, read 24 Oct 2026 |
| Return inspection Good or Bad logging | Scan the return's tracking ID to record the unboxing against the same order, then log it Good or Bad.Source: Return inspection | Records the unboxing of a returned parcel against its receipt number.Source: PackProof pricing page, read 24 Oct 2026 |
| Go-live Included in TrackVid | Under 15 minutes, set up remotely by the TrackVid team.Source: TrackVid features | Not stated on packproof.id (24 Oct 2026).Source: PackProof home page, read 24 Oct 2026 |
Why it matters. Both start recording when the receipt is scanned. TrackVid is built around the packing table you already have: the CCTV, IP or DVR cameras on the ceiling, a webcam at the desk or a phone in the hand, with no time limit on a long pack and photos saved with every video.
Where are the videos kept, and who can open them?
Last verified: 24 October 2026. Each PackProof statement links to the packproof.id page it comes from.
| Capability | TrackVid | PackProof, as published |
|---|---|---|
| Finding a video | Search by the start of a tracking ID, order ID or AWB, filter by date, platform or station, then download or copy a link.Source: Video management system | Admins search by receipt number or order reference.Source: PackProof FAQ, read 24 Oct 2026 |
| Retention period Included in TrackVid | 30, 60 or 90 days, or another period on request, with no archive tier, so any video opens in seconds.Source: Security | Not stated on packproof.id (24 Oct 2026).Source: PackProof pricing page, read 24 Oct 2026 |
| Storage region Included in TrackVid | Stored in TrackVid's AWS account by default. Another storage region can be set up on request, with the same security.Source: Security | Not stated on packproof.id (24 Oct 2026).Source: PackProof pricing page, read 24 Oct 2026 |
| Encryption Included in TrackVid | AES-256 encryption at rest in Amazon S3 and HTTPS in transit.Source: Security | Not stated on packproof.id (24 Oct 2026).Source: PackProof home page, read 24 Oct 2026 |
| Access control Included in TrackVid | Admin and user roles, plus custom roles set to None, View, or View and Edit per area.Source: Admin controls | Not stated on packproof.id (24 Oct 2026).Source: PackProof home page, read 24 Oct 2026 |
Why it matters. A dispute can arrive weeks after the parcel left. TrackVid keeps every video for the period you choose, in the storage region you choose, encrypted, and visible only to the people you give access to.
What can TrackVid customise for your operation?
Most packing video tools give every customer the same workflow. TrackVid configures it to the operation, so the system fits the way your team already packs.
- Your packing workflow. The standard workflow fits most operations. Where yours differs, recording triggers, stations, photos and handheld recording are adjusted to how your team packs, at no extra cost.
- New steps at the packing table. A step your operation needs that the standard workflow does not have is scoped with you and built as a customisation. Whether it is charged depends on its scope, and where it helps other sellers too, TrackVid builds it at no extra cost.
- How long video is kept. 30, 60 or 90 days, or another period on request.
- Where video is stored. TrackVid's AWS account by default, or another storage region on request, priced separately, with the same security in every region.
See the full terms on custom workflows.
What does each one cost, and who supports it?
Last verified: 24 October 2026. Each PackProof statement links to the packproof.id page it comes from.
| Capability | TrackVid | PackProof, as published |
|---|---|---|
| Pricing and packing staff No per-seat charge | Custom pricing, set by your order volume and retention window, on prepaid recharge. Unlimited users, no setup fee and no hidden charges.Source: Pricing | Plans are set by packing staff and scan volume: one packing staff and 10,000 scans a month, or three packing staff and 150,000 scans a year.Source: PackProof pricing page, read 24 Oct 2026 |
| Support Dedicated support | Live chat in the dashboard, phone, WhatsApp, email and a ticket system, with a named contact for large accounts.Source: TrackVid features | A contact page for consultation or a demo.Source: PackProof FAQ, read 24 Oct 2026 |
Why it matters. TrackVid is priced to your order volume and retention window, with no setup fee and no per-seat charge, so the whole packing team can record without a staff limit. Support covers live chat in the dashboard, phone, WhatsApp, email and a ticket system.
Frequently asked questions: TrackVid vs PackProof
Which is better, TrackVid or PackProof?
For operations that want packing proof shaped around how they work, TrackVid. Both record a packing video when the receipt is scanned. TrackVid also works with the CCTV and IP cameras you already run, records with no time limit, saves photos with every video, logs returns Good or Bad, and is configured to your operation.
Is this the PackProof app on the Shopify App Store?
No. This page compares PackProof at packproof.id, built for TikTok Shop, Shopee and Lazada sellers in Indonesia. Products with similar names, such as the PackProof app on the Shopify App Store and PackingProof, are not covered here.
Do I need new cameras for TrackVid?
No. TrackVid works with webcams and RTSP cameras, which covers the CCTV, IP, DVR and ONVIF cameras most warehouses already run, plus a handheld Android app. PackProof's site lists a USB webcam on a Windows 10 PC, or a phone or tablet camera (read 24 October 2026).
Can TrackVid be customised to how my warehouse packs?
Yes. The standard workflow fits most operations, and recording triggers, stations, photos and handheld recording are adjusted to how your team packs at no extra cost. A new step your operation needs is scoped with you and built as a customisation.
Can I choose where my videos are stored?
Yes. Videos are stored in TrackVid's AWS account by default, and another storage region can be set up on request, priced separately. Security is the same in every region: AES-256 encryption at rest, HTTPS in transit and role-based access.
How long does TrackVid keep packing videos?
30, 60 or 90 days, or another period on request. There is no archive tier, so any video opens in seconds, and each video is deleted when its retention period ends.
How is TrackVid priced?
Custom pricing set by your order volume and retention window, on prepaid recharge, with no setup fee, no per-seat charge and no hidden charges. The whole packing team can record, with unlimited users.
How fast can TrackVid go live?
Under 15 minutes, set up remotely by the TrackVid team, with the cameras you already run.
Apa bedanya TrackVid dan PackProof?
Keduanya merekam video packing saat resi di-scan. TrackVid juga bisa memakai kamera CCTV dan IP yang sudah ada, merekam tanpa batas durasi, menyimpan foto paket dan label di setiap video, mencatat retur Good atau Bad, dan alur kerjanya disesuaikan dengan operasi Anda.
Apakah TrackVid bisa memakai kamera CCTV yang sudah ada?
Bisa. TrackVid mendukung webcam dan kamera RTSP, termasuk CCTV, kamera IP, DVR dan ONVIF yang sudah ada di gudang Anda, ditambah aplikasi Android untuk merekam langsung dari ponsel. Tidak perlu membeli perangkat baru.
Sources
Every statement about PackProof in this TrackVid vs PackProof comparison comes from one of these packproof.id pages. Every statement about TrackVid comes from one of these TrackVid pages.
PackProof (packproof.id)
Information about PackProof comes from its public pages at packproof.id, read on the date shown beside each statement. PackProof and packproof.id are names and trademarks of their owner. TrackVid is a product of WhiteStone Infotech LLP. If anything here is out of date, email support@trackvid.in and we will correct it within five working days.
Last updated: 26 October 2026. What changed: first published.
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