TrackVid vs vAudit: which packing video system recovers your claims?
Both record order-linked packing and returns video at the pack station. vAudit (vaudit.ai) stores that proof and shares it by secure link. TrackVid records the same proof and then automates the claim work around it, configured to your operation. This page compares the two row by row, with a source and a date beside every statement.
1,100+ ecommerce sellersLive in under 15 minutesNo setup fee, no per-seat chargeWorks with the cameras you already run
Where does each one stop in the life of a claim?
A claim moves through five steps, from the scan at the pack station to the result on the portal. TrackVid covers all five. vAudit covers recording, linking and storage, and its pages describe sharing the proof by secure link as the next step.
vAudit lane from vaudit.ai (read 23 Oct 2026), which describes sharing proof by secure link and does not describe automated filing on marketplace portals. TrackVid lane from TrackVid's feature pages, updated 19 Oct 2026.
What is vAudit, and what is TrackVid?
vAudit (vaudit.ai)
vAudit is a packing video logging system built by VisAI Labs, with an address in Fremont, California. It records video proof during packing, order checks and returns inspection for 3PLs and D2C fulfilment teams, saves each video per order, and lets teams search by order or return ID and share a secure link.
TrackVid
TrackVid is a packing video and claim automation platform, used since 2024 by 1,100+ ecommerce sellers. It records every packing and return on the scan, links the video and photos to the order, and automates the claim work around it. Workflows, retention and claim automation are configured to each operation.
TrackVid vs vAudit at a glance
Last verified: 23 October 2026. The sources for every row are in the full comparison below.
| Capability | TrackVid | vAudit, as published |
|---|---|---|
| Claim filing Files claims for you | Automated, on your own portal access | Shares proof by secure link |
| Claim automation for your portals Customised to your operation | Configured, new portals built for you | Not stated (23 Oct 2026) |
| Claim windows tracked Included in TrackVid | Yes | Not stated (23 Oct 2026) |
| Claim tickets across client accounts Included in TrackVid | One login, one list | Video separated per client |
| Cameras Works with CCTV and IP cameras | Webcams, CCTV, IP, DVR, ONVIF, Android app | Own camera hardware, or laptop and webcam |
| Recording length Included in TrackVid | No maximum | Not stated (23 Oct 2026) |
| Handheld recording (Android app) Included in TrackVid | Yes | Not stated (23 Oct 2026) |
| Retention and region Custom retention | 30, 60 or 90 days, or another period on request; region on request | Policies enforced automatically |
| Go-live Live in 15 minutes | Under 15 minutes, remote | About an hour, per a customer quote |
| Support Dedicated support | Chat, phone, WhatsApp, email, tickets | Phone, email, contact form |
How to read this TrackVid vs vAudit comparison
Every TrackVid cell links to the TrackVid page that states it. Every vAudit cell describes what vaudit.ai has published, with a link and the date we read it. When a cell says a capability is not stated, we could not find it on vaudit.ai on that date. It does not mean vAudit cannot do it.
How does recording work in each one?
Last verified: 23 October 2026. Each vAudit statement links to the vaudit.ai page it comes from.
| Capability | TrackVid | vAudit, as published |
|---|---|---|
| Recording start | Starts on a barcode or tracking ID scan, or a typed order ID. One Record and Stop button covers a label that will not scan.Source: Video management system | Recording starts on the order scan, and the video is linked to the order ID.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Cameras Works with CCTV and IP cameras | Webcams and RTSP cameras: IP, Wi-Fi, CCTV, DVR and ONVIF, with ONVIF discovery built in. No new hardware.Source: Video management system | Its own pack-station camera hardware, or a laptop and webcam.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026, vAudit order packing video capture page, read 23 Oct 2026 |
| Handheld recording Included in TrackVid | The TrackVid Android app records packing and return videos by hand, linked to the order.Source: Video management system | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Recording length Included in TrackVid | No maximum. A warning shows at five minutes, and recording stops a minute later unless the packer carries on.Source: Video management system | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| What is captured | HD video, a parcel photo, a label photo, a timestamp, and the order and tracking IDs, captured together for every order.Source: Video management system | Video of packing, order checks and returns inspection, saved per order.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Return inspection | Scan the return's tracking ID to record the unboxing against the same order, then log it Good or Bad.Source: Return inspection | Captures item condition during returns inspection, tied to the return or order ID.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Go-live Live in 15 minutes | Under 15 minutes, set up remotely by the TrackVid team, with no OMS needed.Source: TrackVid features | A customer quoted on its homepage describes about an hour of setup with an internet connection.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
Why it matters. Both record order-linked video at the pack station and start on a scan. TrackVid is built around the cameras a warehouse already runs, from webcams to CCTV and IP cameras, adds a handheld Android app for bulky items, records with no time limit, and goes live remotely in under 15 minutes.
What happens when a claim is possible?
Last verified: 23 October 2026. Each vAudit statement links to the vaudit.ai page it comes from.
| Capability | TrackVid | vAudit, as published |
|---|---|---|
| Claim filing Files claims for you | Files claims on your own seller portal access through robotic process automation, with the video and photos attached. Ten portals are live today, and new ones are added as a custom build for your account.Source: Claim automation, Custom workflows | Its pages describe sharing proof by secure link and attaching it to return claims and support tickets. Automated filing on marketplace portals is not described.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Claim windows Included in TrackVid | Every claim carries its window, shown in an Out Of TAT column, so nothing expires unfiled.Source: Claim automation | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Ticket status Included in TrackVid | Refreshed automatically by re-reading the seller portal, on every portal TrackVid files on.Source: Ticket management | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Bulk claim work Included in TrackVid | Bulk sheet uploads raise claims and push status updates in one go on supported portals, instead of one ticket at a time.Source: Ticket management | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Claim tickets across client accounts Included in TrackVid | Every seller and client account sits under one login, with every claim ticket in one list.Source: Ticket management | Separate video proof per client of a multi-client 3PL is described; claim tickets are not.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Claim analytics Included in TrackVid | Reports on claims by status and per platform, with Claim Win Rate, Return Rate, Bad-Return Rate and Auto-Reply Rate.Source: TrackVid features | Its FAQ mentions operational analytics on packing.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
Why it matters. This is the step that turns video into recovered money, and it is where the two split. vAudit's pages describe pulling the video and sharing it by secure link. TrackVid automates the claim work itself: it files on your own seller portal access, tracks every window and keeps each ticket's status current.
Shipping over 100 orders a day?
See your own orders recorded and a claim filed in a 15-minute demo.
Book a free 15-minute demoCan it be built around your operation?
Last verified: 23 October 2026. Each vAudit statement links to the vaudit.ai page it comes from.
| Capability | TrackVid | vAudit, as published |
|---|---|---|
| Claim automation for your portals Customised to your operation | Configured for the portals you sell on. A portal not yet supported is added as a custom build, scoped with each customer around order volume and need, using your own seller portal access.Source: Custom workflows | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Packing workflow Customised to your operation | The standard workflow fits most operations. Recording triggers, stations, photos and handheld recording are adjusted to how your team packs, at no extra cost.Source: Custom workflows, Video management system | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Retention Custom retention | 30, 60 or 90 days, or another period on request, with no archive tier. Another storage region is available on request, with the same AES-256 encryption at rest and HTTPS in transit.Source: Security | Videos are kept in a centralised cloud portal, with retention and deletion policies enforced automatically.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Manual claim steps automated Included in TrackVid | On supported portals, TrackVid already automates the repetitive claim work: claims raised from QC reports, footage-request emails answered and statuses refreshed. New manual steps are automated as a custom build, at no extra cost when the build helps other sellers too.Source: TrackVid features, Custom workflows | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
Why it matters. Most packing video tools give every customer the same workflow. TrackVid configures the workflow to the operation: how packing is recorded, how long video is kept and which claim steps are automated, so manual work is removed rather than moved to another screen.
What does each one cost, and who supports it?
Last verified: 23 October 2026. Each vAudit statement links to the vaudit.ai page it comes from.
| Capability | TrackVid | vAudit, as published |
|---|---|---|
| Pricing No hidden charges | Custom pricing, set by your order volume and retention window, on prepaid recharge. No setup fee, no per-seat charge and no hidden charges.Source: Pricing | Its sales team guides product selection based on order volume.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Users Included in TrackVid | Unlimited users, with no per-seat charge, and custom roles to control who sees what.Source: Pricing, Admin controls | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Claim filing cost Included in TrackVid | Charged per claim filed, at a rate quoted for your claim volume, with no commission on what is recovered.Source: Pricing | Not stated on vaudit.ai (23 Oct 2026).Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
| Support Dedicated support | Live chat in the dashboard, phone, WhatsApp, email and a ticket system, with a named contact for large accounts.Source: TrackVid features | A contact form, with sales and customer support phone numbers and email addresses.Source: vAudit homepage, vaudit.ai, read 23 Oct 2026 |
Why it matters. TrackVid is priced to your order volume and retention window, with no setup fee, no per-seat charge and no commission on what claims recover. Support covers live chat in the dashboard, phone, WhatsApp, email and a ticket system, with a named contact for large accounts.
Who should choose TrackVid?
- You run a 3PL, warehouse or brand that wants claims recovered, not only footage stored.
- You want packing video on the CCTV, IP, DVR cameras or webcams you already run.
- You want claim automation configured for the portals you sell on, including new ones built for your account.
- You manage several clients or seller accounts and want every claim ticket in one list.
- You want to go live in under 15 minutes, with no OMS needed and no new hardware.
Looking for a vAudit alternative? What happens when you switch
Switching to TrackVid does not change how your team packs. This is what changes.
| Cameras | Webcams and RTSP cameras, CCTV included, keep working. The TrackVid Android app covers bulky items. |
|---|---|
| Workflow | The standard workflow fits most teams; recording triggers, stations, photos and retention are adjusted to yours at no extra cost. |
| Go-live | Under 15 minutes, set up remotely by the TrackVid team. |
| Portal access | Agreed at onboarding, used only to file and track claims, and withdrawable at any time. |
| Old videos | Keep any videos you need from your current tool before you switch. |
What do sellers using TrackVid report?
One anonymised enterprise deployment over its first two months, from TrackVid data. Results vary with marketplace mix and recording completeness.
See every comparison on the TrackVid comparisons page. Not ready to book? Work out what wrong returns cost you.
Frequently asked questions: TrackVid vs vAudit
Which is better, TrackVid or vAudit?
For operations that need claims recovered, TrackVid. vAudit (vaudit.ai) records order-linked packing and returns video and shares it by secure link. TrackVid records the same proof and automates the claim work around it: filing on your own portal access, tracking windows and refreshing ticket status, configured to your operation.
Does vAudit file marketplace claims automatically?
vAudit's pages describe sharing video proof by secure link and attaching it to return claims and support tickets; automated filing on marketplace portals is not described (read 23 October 2026). TrackVid files claims on your own seller portal access through robotic process automation.
Can TrackVid automate claims on the marketplaces I sell on?
Ten portals are live today. Others are added as a custom build, scoped with each customer around order volume and need, using your own seller portal access. Each claim is filed with the video and photos attached, its window is tracked, and its status is refreshed automatically.
Can TrackVid be customised to how my warehouse packs?
Yes. The standard workflow fits most operations, and recording triggers, stations, photos and handheld recording are adjusted to how your team packs at no extra cost. Repetitive manual steps around claims are automated as part of the setup.
Do I need new cameras for TrackVid?
No. TrackVid works with webcams and RTSP cameras, which covers the CCTV, IP, DVR and ONVIF cameras most warehouses already run, plus a handheld Android app. vAudit's pages describe its own pack-station camera hardware, or a laptop and webcam.
Is TrackVid built for 3PLs?
Yes. Every client's seller accounts sit under one login, with every claim ticket in one list, unlimited users at no per-seat charge, and custom roles to control who sees what.
Where does TrackVid store packing videos?
In Amazon S3, encrypted at rest with AES-256 and in transit over HTTPS, with no archive tier, so any video opens in seconds. Retention is 30, 60 or 90 days, or another period on request, and each video is deleted when its retention period ends.
Can I choose where my videos are stored?
Yes. Videos are stored in TrackVid's AWS account by default, and another storage region can be set up on request. Security is the same in every region: AES-256 encryption at rest, HTTPS in transit and role-based access.
How fast can TrackVid go live?
Under 15 minutes, set up remotely, with no new hardware and no OMS needed. A customer quoted on vAudit's homepage describes about an hour of setup.
How is TrackVid priced?
Custom pricing set by your order volume and retention window, on prepaid recharge. There is no setup fee, no per-seat charge and no hidden charges, and claims are charged per claim with no commission on what is recovered.
Who makes vAudit?
vAudit (vaudit.ai) is built by VisAI Labs, which also makes the vMeasure dimensioning product, and its site lists an address in Fremont, California. TrackVid is built by WhiteStone Infotech LLP and has been used since 2024 by 1,100+ ecommerce sellers.
Sources
Every statement about vAudit in this TrackVid vs vAudit comparison comes from one of these vaudit.ai pages. Every statement about TrackVid comes from one of these TrackVid pages.
vAudit (vaudit.ai)
Information about vAudit comes from the public pages of vaudit.ai, read on the dates shown beside each statement. vAudit and vMeasure are names and trademarks of their owner. TrackVid is a product of WhiteStone Infotech LLP. If anything here is out of date, email support@trackvid.in and we will correct it within five working days.
Last updated: 26 October 2026. What changed: first published.
See a claim filed from your own orders
A 15-minute demo with your cameras and your portals. No OMS needed.